Description
Supervisory Special Account Coordinator
Mercy Clinic Chub OReilly
Monday-Friday, 8a-5p- Full Time
Key Benefits:
- Regular performance incentives
- Tuition reimbursement up to $2,000 for continuing education
- Health/Dental/Vision available after day one
- Annual contribution of $100 per month to eligible dependent care FSA
- Paid parental leave for new parents
- 401K with employer match
- Paid PTO for volunteering
- Competitive salary
- Future career growth
Overview:
TheSupervisor-Specialty Account Coordinatoris responsible multiple facets of patient account coordinationincluding insurance/benefit verification, denials management, and collections. The Supervisor- Specialty Account Coordinator is also responsible for providing training to new and existing staff on policies, protocols, systems, standards, techniques and communicating clear instructions to the team as the liaison to management. The Supervisor-Specialty Account Coordinator is responsible for knowing what assistance programs, suchas drug copay cards that patients may qualify for, assisting patients in enrolling in those programs, monitoring services rendered, billing the assistance programs for the applicable funds and conducting random quality control checks on all aspects of work produced by the team. This position requires the ability to supervise the continued growth of employees to meet departmental needs as well as a thorough understanding of claims procedures and insurance company regulations. It requires monitoring of insurance company regulations for changes in pre-certification, documentation, or claims submission requirements. It also requires accuracy, attention to detail and the ability to communicate well with physicians, staff, patients, and insurance companies. The Supervisor-Specialty Account Coordinator also serves as a resource for other staff and patients and assists department leader with day-to-day operations. Effectively coordinates changes in the departments. Works closely with department leader to ensure management continuity and consistency. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Qualifications:
- Education: High school diploma or equivalent required.
- Experience: Minimum of five (5) years relevant experience required.
- Other Skills and Knowledge: - Interpersonal, organizational and analytical skills required. - Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy. - Ability to use logic, good judgment and be able to rapidly identify and initiate corrective action when problems arise. - Must be able to communicate effectively providing good written and oral direction to co-workers. - Must collaborate with the VBO management and co-workers in demanding situations. - Requires independent thinking, problem-solving abilities and supervisory skills. - Requires proactive identification of trends, issues and problems as well as identification of possible solutions. - Experience with software and systems utilized in the department. - Communicates effectively and professionally with external and internal customers (written and verbal). - Exhibits good decision making skills. Preferred Qualifications Education: Some college hours in business, finance and/or accounting related courses preferred. Experience: Supervisory experience preferred. Previous experience in the healthcare field preferred. Experience with software and systems used in the department preferred.
What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
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