Telephone Consultant Job Listing at Mission Fed in San Diego, CA (Job ID 3729)

Description

Do you live and breathe member service?  Are you passionate about providing solutions to members and working in an ultra-fast paced environment?  If so, a role as a Telephone Consultant might be just right for you!  

This role supports our members who call in to the 800 number.  In the Contact Center, we're processing transactions, solving problems, providing information, and making product and service referrals to our members.   Do you have what it takes to join our elite Team of Telephone Agents?!

If this sounds interesting to you, below are a few more details. 

• Delivers stellar telephone service and call resolution to members on a wide array of inquiries by servicing incoming calls and executing transactions within pre-defined service parameters. Serves as a trusted member advisor and advocate taking ownership of the call, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact.
• Handles calls from at least 3 queues gaining proficiency in credit card, online banking / mobile app, consumer loan, knowledge.
• Creates a positive, dazzling member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.

Here is what we are looking for:

• The nicest people in the world. No, really. We love our members and want the best for them!
• Awesome customer service skills!
• New Team Members with positive outlooks, that can meet challenges with a “can-do” attitude and maintain a high level of accountability for themselves and their team.

What we offer:

• One of San Diego and the nation's Top Workplaces three years running!
• Great team and company culture!
• You can't beat a role in sunny San Diego!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% - 8% 401(k) match
• Full benefits package including medical, dental, vision, life insurance, etc.

Base Pay/Salary: $19.00 - $25.00 an hour

The hourly rate range that we expect to pay for this position is $19.00 - $25.00. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.