Care Navigator (Call Agent) Job Listing at Nirvana Healthcare Management Services in City of Orange, NJ (Job ID 3276096-2024-04-21)

Description

RESPONSIBILITIES

• Deliver proactive patient care coordination
• High volume scheduling of healthcare and in-house screening appointments.
• Conduct patient reminder calls and messages
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Create agendas for the outbound calls to patients
• Provide a positive five-star customer experience
• Help to create healthy, conscientious, and loyal patients
• Ensure complete, accurate data entry during the patient encounter
• In-depth knowledge of Nirvana Healthcare; this may include clarifying directions and describing the scope of basic services
• Forward patient concerns and inquiries to the appropriate individual/s to ensure expeditious follow-up.
• Maintain excellent attendance so that your department is always covered
• Serve as a team player
• Perform tasks independently and efficiently, with minimal supervision
• Meet additional performance expectations as communicated by your supervisor

REQUIREMENTS

• Ability to work at least 8 hours each day, 5 days per week, including weekends and evenings
• Have a patient and empathetic attitude
• Fluency in English and Spanish
• Demonstrate a professional demeanor with patients and staff
• Speak clearly and with a friendly tone in all interactions, on the phone and in person
• Comfortable working in fast-paced environments
• Excellent time management, attention to detail, precision, and accuracy in written reports and records
• A professional and personable demeanor, including maintaining composure in stressful situations, reliability, and integrity

QUALIFICATIONS

• High school diploma or General Education Diploma (GED)
• Previous experience as a customer service representative or in the hospitality industry

Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person