Norfolk Southern Job - 41499535 | CareerArc
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Company: Norfolk Southern
Location: Atlanta, GA
Career Level: Mid-Senior Level
Industries: Transportation, Logistics, Trucking


Requisition 29405: B4 Sr. Communications Manager: Safety & Operations 


Our Company

Norfolk Southern moves the goods and materials that drive the U.S. economy, connecting customers to markets and communities to economic opportunity. As one of the nation's oldest and largest freight transportation companies, Norfolk Southern has a rich history and a bold vision for the future. We're moving our corporate headquarters to a state-of-the-art building in Atlanta's Tech Square neighborhood and expanding our communications team to put greater focus on telling our story. We're looking for experienced strategists with a passion for change to help transform the communication function as we begin an exciting new chapter for our company. We offer competitive benefits, professional development opportunities, a supportive work environment and more.

Job Description

Senior Communications Manager: Operations and Safety

The senior communications manager will drive proactive internal and external communications campaigns that strengthen employee engagement in the Operations Division and help to promote a strong safety culture.



  • Develop communication programs in partnership with Operations Division leadership that strengthen employee engagement and promote a strong safety culture.
  • Counsel Operations Division leadership on effective internal and external communications strategies.
  • Lead communications initiatives in the areas of maintenance and infrastructure work, labor relations, as well as the safe transportation of various materials.
  • Partner with the media relations specialist and the director of strategic communications to respond to various safety and operational issues.
  • Collaborate with external stakeholders to increase awareness of safety initiatives.
  • Serve as media spokesperson as required.



  • Undergraduate degree or higher in communications, public relations, journalism, mass communication, or related areas.
  • Minimum of 7 years communication experience in a corporate or agency setting. Experience in railroads or industrials is a plus.  
  • Expertise among many communication disciplines, including media relations, digital media, employee communication, executive communications, marketing communication, issue management and crisis communication.
  • Demonstrates a high degree of interpersonal and organizational savvy; builds networks and collaborates effectively to influence outcomes and achieve results; comfortable counseling senior executives.
  • Possesses exceptional oral and written communication skills, and a deep understanding of how to create compelling content through a wide range of mediums.
  • Exhibits a high comfort level driving action in ambiguous or evolving situations; processes new information quickly and adjusts strategies accordingly; displays situational adaptability.
  • Drives results with a bias for action and a strong sense of personal accountability.
  • Possesses excellent professional maturity, sound judgement, good analytical skills and the ability to make quality decisions to protect the company's reputation when necessary.
  • Possesses the journalistic instincts and creative ability to identify and tell compelling stories that move the business forward.
  • Proven ability to collaborate effectively with senior company leaders and business peers.


Company Overview

Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation's premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.


At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.


Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.


On September 9, 2021, President Biden signed Executive Order 14042.  This order and the associated federal safety protocols for federal contractors that were issued on September 24, 2021, require covered contractors who work with the federal government to ensure that their employees are fully vaccinated for COVID-19 or approved for a health or religious accommodation by December 8, 2021.  As a covered federal contractor, Norfolk Southern must adhere to these legal requirements. If you are made a conditional job offer, you will be required to provide proof of full vaccination, or apply and be approved for a health or religious accommodation prior to your start date

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