Description
At NorthBay Healthcare the Resource Specialist will perform a combination of duties designed to maximize the utilization of hospital resources and coordinate post-hospital care for patients in support of Inpatient Case Management. These comprehensive duties include communication and coordination with payers and outside agencies to assist with patient discharge and supporting IPCM accountabilities.
The Resource Specialist at NorthBay Healthcare must be able to demonstrate adherence to the department and system policies, procedures, quality assurance, guidelines and goals of the department and the organization. The Resource Specialist takes day to day direction for priorities from the Inpatient Case Management Supervisor or designee.
This position will work both weekdays and weekend day shifts as needed to meet department business needs.
Qualifications
- Education: High school graduate or equivalent preferred. Experience in utilization management, discharge planning, and/or social work preferred.
- Experience: One or more years of experience in a hospital or medical setting required. Knowledge of medical terminology required.
- Skills: Excellent organization and communication skills. Able to work independently and collaboratively. Organizes workload and sets priorities using good judgment. Able to handle multiple telephone calls and work with frequent interruptions. Takes initiative; identifies opportunities and follows through on appropriate issues. Good oral and written communication skills required. Proficient in using copiers, fax machines, computers, and other general office equipment. Experience with Microsoft Word, Excel, and Outlook. PowerPoint, Cerner, and naviHealth preferred.
- North Bay Way Standards: Demonstrates the NorthBay Way. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration and Competence. Ability to demonstrate caring, collaboration, competence, and communication behaviors by communicating effectively with patients/families, physicians, health care personnel, supervisory staff, and peers. Demonstrates open and honest communication. Demonstrates the ability to be organized and efficient in prioritizing and managing assignments with minimal oversight and direction. Demonstrates the willingness to research, learn, and obtain knowledge for the performance of the position. Demonstrates a courteous, professional demeanor and team spirit and the ability to work in a collaborative, effective manner. Utilizes critical thinking, and applies sound clinical judgment and assessment skills for decision making.
Compensation
Hourly pay range MIN $29.89 - $32.96 (offered hourly rate based on experience)
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