CRM Administrator/Developer Job Listing at OSU-Oklahoma City in Oklahoma City, OK (Job ID 17212)

Description

Job Summary:

In coordination with the Student Services and Information Technology leadership, the CRM Administrator/Developer is responsible for the overall administration and support of the Customer Relationship Management (CRM). Provides guidance and support to data owners and users in the management of Technolutions Slate CRM, functionality supporting Admissions and Advancement initiatives, including event management, building complex queries, communication support, management of admission applications, informational management, data uploads into Slate, and integrations with Ellucian Banner and other campus systems. 

Essential Job Functions: 

1.      Provide Daily Administration and troubleshooting of the prospect management system (SLATE), including assigning permissions based on the principle of least privilege.

2.      Map data from the Student Information System (Banner) to SLATE consistent with the daily changes made in Banner.

3.      Work directly with admission, recruitment, and other student service areas to identify process efficiencies and solutions in student applications, admissions processing, recruiting, and reporting.

4.      Create and maintain on-demand forms and standard applications.

5.      Build, produce, and process reports as needed for stakeholders.

6.      Provide technical writing, historic development tracking and application training.

7.      Stay informed of emerging technologies that could benefit the department and the University.

8.      Complete all mandatory training and participate in a minimum of two professional development opportunities each year.

9.      Perform other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  

Resume and cover letter are required for full consideration. Official transcripts will be required upon hire. Copies of all current Certifications will be required upon hire

Minimum Qualifications: 

Education:
Associate Degree in technology-related discipline, equivalent work experience, industry-recognized certification(s), or a combination of these.

Work Experience:
Must have one to two years of experience in the following areas:

•  Administration and development of cloud based CRM platforms, with emphasis on Slate, etc. 
•  Using relational databases with SQL or similar language.

Knowledge, Skills, and Abilities: 

• Proven project management leadership experience with strong organizational and communication skills and ability to coordinate with stakeholders to set and meet expectations to provide continuous platform development.
• Experience working in communications/recruitment, utilizing database software, web form development.
• A thorough understanding of customer relationship management and associated software applications.
• Working knowledge of designing and using relational and/or NoSQL databases.
• Must be service oriented with ability to work and respond effectively to diverse audiences of internal and external clients.
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
• Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
• High degree of initiative to work independently and also collaborate in a team environment.
• Familiarity with object-oriented programming.
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications:

•  Associate Degree or certification in Programming or Bachelor's Degree in Computer Science, Information Technology, or a related field. 
•  Experience working in higher education and student acquisition.

Working Conditions:

• Must be able to work a flexible schedule to include some evenings and weekends.
  
• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.

Physical Requirements:

• Duties require extended periods of sitting, talking and listening.
  
• Duties require extensive use of computers, telephone and other office equipment.
  
• Ability to properly handle computer and network components, use of both hands in repetitive actions, simple grasping, and fine manipulation.
  
• Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
  
• May require some lifting, proper handling of computer and network components, use of both hands in repetitive actions, simple grasping, and fine manipulation.

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.