Description
The Public Records Specialist is primarily responsible for processing Public Records products related to employment screening. This position is accountable for working within the Federal, State, Client, and Paycom reporting guidelines to provide accurate background screening results.
RESPONSIBILITIES
- Conducts criminal analysis of applicants utilizing electronic public access of both courts and government agencies.
- Coordinates with on-site court researchers to further analyze court data.
- Reviews and analyzes criminal court data, key identifiers, and inputting into the background screening report according to FCRA reporting guidelines.
- Acts proactively to identify new jurisdictional databases for verification.
- Identifies and escalates data requiring further investigation and research.
- Acts in an investigative manner to consistently locate the applicable source of information.
- Quickly and effectively research and verify facts provided by candidates to ensure the screening process is completed in a timely manner.
- Maintain in-depth working knowledge of all current reporting guidelines.
- Complete escalated/rejected requests requiring further investigation.
- Ensure accurate and prompt turnaround on all reports.
- Communicate with candidates to obtain missing information or to clarify details as quickly as possible.
- Collaborate with other teams to keep clients informed of issues throughout the screening process.
Qualifications
Education/Certification:
- High School Diploma or Equivalent
Experience:
- Data entry
- Knowledge within the background screening industry (familiarity with reading court cases, terminology, court record filing, etc.)
PREFERRED QUALIFICATIONS
Education/Certification:
- Education in Criminal Justice or other related field desired
- FCRA certification a plus
Skills/Abilities:
- Ability to prioritize, multi-task, and meet deadlines
- Ability to research and verify information utilizing computer, internet, and telephone
- Professional oral and written communication
- Ability to interpret information received orally and/or written and input into software system
- Well organized.
- Attention to detail.
- Cooperative and willing to work with others.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc
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