Are you a CDL driver,mechanic, or auto/diesel technician who would like to get off the road or outof the shop?
Penske's EmergencyTruck Repair Coordinator position allows you to use your knowledge in thetransportation industry from our state of the art call center in Reading, Pa. AssistPenske customers who are experiencing an emergency mechanical issue.
Join our team offormer drivers and technicians who are using their knowledge in a professionaloffice setting.
Our employees arerewarded with an excellent compensation package, career growth opportunities,and a team environment.
Employee Perks :
-Up to 3 weeks paidvacation your first year
-401k with companymatch
-Business casualweekdays and casual weekends
-4 & 5 Day WorkWeeks
-Company sponsoredhealth & wellness program
-Professional 6 weekpaid training
-Ongoing training &development
-Promote from within
Experience Penske's24/7/365 call center for yourself: www.youtube.com/watch?v=g6hIZKne138
Full-time positionsare available offering excellent home & work-life balance.
This position islocated at our Corporate Campus, which is 7 miles south of the City of Readinglocated at 2675 Morgantown Rd Reading PA 19607
-Receive in-bound phonecalls from Penske customers and diagnose their mechanical issue
-Enter data intoPenske's AS400 database
-Make outbound phone callsto dispatch appropriate service to customer
-Act as a liaisonbetween the servicing location and the customer
-Demonstrate excellentphone skills to interact effectively with internal and external customers
-Provide excellentcustomer service, assuring that customers are satisfied and will return foradditional business
-Manage multiplebreakdown situations on a daily basis
-Resolve customerservice issues
-Perform variousduties as assigned by the Roadside Assistance Supervisor to support theefficient operation of the call center
-2 years of prior customer service experience required
-1 year of hands on vehicle repair experience or 3 years of contact center professional experience required
-High school diploma or equivalent required
-Technical School Degree or Associate's Degree preferred; Bachelor's Degree preferred
-ASE certification preferred
-Must be able to work in an active and fast-paced environment and remain accurate and calm
-Excellent written and oral communication skills, typing skills and interpersonal skills
-Must have ability to multi-task on the phone and on a computer at the same time
-Proficiency with the use of computers including Microsoft Word, Outlook and internet browsing, and the ability for structured data entry required
-New hire associates must participate in a 7-week paid training program
-Availability to work either a Saturday or Sunday as part of your regular weekly schedule required
-Willingness to work in a call center office environment (highly structured, closely measured) that is open 24/7, 365 days a year
-Must have reliable transportation and ability to make it to call center in any type of weather
- Regular, predictable, full attendance is an essential function of the job
-Willingness to work the required schedule, at the specific location required, complete Penske employment application, submit to a background investigation (including past employment, education, and criminal history) and drug screening are also required.
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and
warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.
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