Admissions Support Center Specialist Job Listing at Pima Medical Institute in Mesa, AZ (Job ID 531DE3B0-5712-4D37-A666-E7B5A0F81394)

Description

The Admissions Support Center (ASC) specialist works in a fast paced and dynamic environment, is responsible for supporting PMI's branch campuses by setting appointments for prospective students to discuss their education objectives.

ESSENTIAL FUNCTIONS

• Serve as the first point of contact for all prospective student inquiries for all Pima Medical campuses, programs and departments.
• Provide excellent customer service to all callers to the Admissions Support Center.
• Conduct outreach to prospective students via outbound calls, short message service (SMS) and email.
• Connect with prospective students to discover their interests and schedule interview appointments for them to meet with an Admissions Representative.
• Maintain product knowledge and compliance when answering questions or providing information to prospective students.
• Maintain campus admissions calendars and reschedule appointments as needed to ensure appointment accuracy.
• Maintain detailed computer records of all telephone calls and inquiries received and correspondence made. Add leads into student contact system.
• Maintain the lead management system for record keeping and reports.
• Achieve daily productivity benchmarks for total calls and appointments.
• Review weekly and monthly reports for all appointments, leads, and interviews to ensure benchmarks are met.
• Contact no shows, re-inquiries or potential students to encourage them to reschedule their interview appointment.

The list of essential functions is not exhaustive and may be supplemented.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent education required.  Associate or Bachelor degree preferred.
• Two (2) years of call center, administrative or customer service experience required.
• Sales or Admissions/Higher Education experience preferred. 
• Experience using a contact management database preferred.
• Excellent verbal and written communication skills.
• Availability to work a flexible schedule to include an occasional Saturday.
• Any equivalent combination of training, education or experience that meets the minimum qualifications.

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