Clinical Care Experience Director Quality, Baptist Columbia, FT, Day Job Listing at Prisma Health in Columbia, SC (Job ID R1094694)

Description

Inspire health. Serve with compassion. Be the difference.

Job Summary

The Director of Clinical Care Experience - Pulse Site Director - is an integral part of the Clinical Care Experience department directly reporting the Executive Director of Quality. This role is responsible for ensuring full integration and application of the Pulse clinical operating system at the local level. With the local functional partners for safety, quality, infection prevention, advocacy, and patient exerience, ensures that all the domains of outcomes are operationalized, coordinated and executed on to achieve top performance. In addition to overall Pulse integration, may be explicitly responsible for a specific functional area of expertise (safety, quality, infection prevention, patient experience). As part of a matrixed environment, is an integral part of the local administrative team (dotted line to CEO) ensuring they understand current performance of all domains of outcomes and the coordinated work of the local Clinical Care Experience team. In radical collaboration with subject matter experts (Executive Directors, Clinical Operation Managers) and functional areas SMEs, supports, coaches and provides consultative guidance on accredidation and survey readiness, quality, safety, infection prevention, patient experience and patient advocacy functions to the local adminstrative teams.

Success for this role will require establishing and maintaining strong partnerships with clinical and operational leaders throughout the organization supporting efforts towards top decile performance using a patient-centered approach. In collaboration with local leadership, provides oversight and ongoing performance monitoring and action planning on key standardized Pulse clinical operating system metrics. This role will provide needs assessments, gap analyses and data analytics to identify opportunities and provide instruction in best practices, continuous improvement learning and methods to drive improvement. This role will use skills in leading through influence, just culture, and psychological safety frameworks to help leaders develop strong learning environments in their areas to drive team member engagement in the work. This role will require strong skills in team facilitation to help groups and cross functional teams collaborate to deliver seamless care delivery across the continuum of care.

Supports system work as assigned.

Accountabilities

• Pulse clinical operating system integration: Is responsible for ensuring full integration and application of the Pulse clinical operating system at the local level.  With the local functional partners for safety, quality, infection prevention, advocacy, and patient experience, ensures that all the domains of outcomes are operationalized, coordinated and executed on to achieve top performance.  In addition to overall Pulse integration, may be explicitly responsible for a specific functional area of expertise (safety, quality, infection prevention, patient experience).  As part of a matrixed environment, is an integral part of the local administrative team (dotted line to CEO) ensuring they understand current performance of all domains of outcomes and the coordinated work of the local Clinical Care Experience team. - 40%

• Collaboration: In radical collaboration with subject matter experts (Executive Directors, Clinical Operation Managers) and functional areas SMEs, supports, coaches and provides consultative guidance on accreditation and survey readiness, quality, safety, infection prevention, patient experience and patient advocacy functions to the local adminstrative teams and leaders.  Partners and collaborates with clinical and operational leaders and medical staff to ensure successful implementation of the Pulse clinical operating system and the implementation of  standardized and streamlined Pulse communication venues, committee forums, and tools to establish mechanisms for standardized accountability, reporting, and information sharing. This includes Pulse, MCC & MEC meeting structures and standardization, reports, minutes, agenda templates etc. – 30%

• Continuous Improvement: In collaboration with local leadership, provides oversight and ongoing performance monitoring and action planning on key standardized Pulse clinical operating system metrics.  This role will provide needs assessments, gap analyses and data analytics to identify opportunities and provide instruction in best practices, continuous improvement learning and methods to drive improvement using the Pulse Continuous Improvement methodology. Demonstrates ability to effectively manage projects. - 15%

• High degree of self-awareness with the ability to adapt to an individual's or group's needs by meeting them where they are.  Strong ability to lead through influence, implement just culture, and help leaders create teams of psychological safety.  Effective in helping leaders and cross functional teams team with other areas in the organization to drive improvement and engagement. Highly effective in developing and implementing training sessions at the individual and group levels. – 10%

• Remains current with healthcare trends, regulatory guidelines, patterns and changing landscape. – 5%

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Master's Degree in Healthcare Administration, Nursing, Business Administration or related field required. Clinical degree preferred.

• Five (5) years - Experience managing quality, safety, infection prevention, or patient experience performance.

• Prefer experience in continuous and project management improvement in complex hospital or patient care delivery systems.

• Experience in leading large scale project design and implementation preferred.

In Lieu Of

In lieu of a Master's degree, a bachelor's degree in healthcare administration, nursing, business administration, or related field and 5 additional years of experience may be considered.

Knowledge, Skills or Abilities

• Clinical certification related to safety, quality, infection prevention or patient experience preferred.

• Six Sigma training preferred.

• Project Management certification preferred.

• Collaboration & Relationship Building: The successful candidate must be an expert at

  building internal and external relationships, with a demonstrated track record of working

  successfully with community partners, physicians and physician leaders, and diverse

  management teams.

• Strategic Leadership: The successful candidate must be able think strategically about the business and collaboratively develop a short- and long-term vision of growth based on a thorough understanding of both the organization's and the patients served needs, industry trends and opportunities.

• Change Management: The successful candidate will be known as a change champion and skilled at getting individuals, teams, and an entire organization to work synergistically, perform at the highest level, and embrace change.

• Clinical degree preferred

• Basic computer skills with proficiency in word processing, spreadsheets, and databases

• Data entry skills

• Knowledge of office equipment (fax/copier)

Work Shift

Day (United States of America)

Location

Baptist

Facility

7001 Corporate

Department

70019264 Clinical Care Experience - Quality

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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