IT Service Desk Senior Analyst (Greenville SC, Full-Time, Nights) Job Listing at Prisma Health in Greenville, SC (Job ID R1095157)

Description

Inspire health. Serve with compassion. Be the difference.

Job Summary

The Senior Support Services Analyst acts as a technical expert working efficiently and effectively to identify and resolve multiple high priority issues in a fast paced environment. Professionalism and positive communications with the team, clients and customers is required. This technical expert acts as an escalation point for moderate to complex technical issues. In collaboration with the Service Center Coordinator, performs shift leader duties that includes ensuring adequate staff coverage, communication of department and technical communications, mentoring, training, and break coverage. Effectively monitors system alerts to resolve alerts and alarms, communicating any concerns out to other ITS team members.The Senior Support Services Analyst acts as a technical expert working efficiently and effectively to identify and resolve multiple high priority issues in a fast paced environment. Professionalism and positive communications with the team, clients and customers is required. This technical expert acts as an escalation point for moderate to complex technical issues. In collaboration with the Service Center Coordinator, performs shift leader duties that includes ensuring adequate staff coverage, communication of department and technical communications, mentoring, training, and break coverage. Effectively monitors system alerts to resolve alerts and alarms, communicating any concerns out to other ITS team members.

Work Shift

Night (United States of America)

Location

Greenville Memorial Med Campus

Facility

7001 Corporate

Department

70019064 ITS Support Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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