Description
Duties/Responsibilities:
- Work closely with stakeholders to gather and document business requirements for system implementations
- Conduct thorough analysis to understand current processes and identify areas for improvement
- Manage in-depth analysis to understand user needs, system capabilities, and integration requirement
- Design and architect technology solutions that align with business objectives and technical requirements
- Develop comprehensive technical specifications, data models, and architecture diagrams to guide implementation efforts
- Collaborate with technical teams to design system solutions that meet business needs
- Translate business requirements into technical specifications and workflows
- Configure and customize software applications to align with business requirements
- Implement necessary changes to ensure seamless integration with existing systems and data sources.
- Create test scenarios, develop test scripts and conduct thorough UAT testing to validate system functionality, performance, and usability
- Identify and address any issues or defects in a timely manner
- Provide training and support to end-users to ensure smooth adoption of new systems. Create comprehensive documentation, including user manuals and training materials, to facilitate knowledge transfer and ongoing support
- Manage project timelines, milestones, and resources to ensure timely and successful system implementations
- Coordinate with cross-functional teams, including IT, business units, and external vendors, to drive project execution
- Facilitate change management activities to minimize disruption and maximize user acceptance of new systems
- Communicate effectively with stakeholders to manage expectations and address concerns throughout the implementation process
- Stay current with industry trends, best practices, and emerging technologies related to systems implementation
- Identify opportunities for process optimization and system enhancements to drive continuous improvement
Required Skills/Abilities:
- Proven experience in systems implementation, configuration, and support
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
- Proficiency in system integration techniques and technologies
- Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver results within tight deadlines
- Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders across the organization
- Experience with change management principles and practices
- Detail-oriented with a focus on delivering high-quality results
- Excellent troubleshooting skills
- Advanced experience with Microsoft Excel functionality including Vlookup, Pivot Tables, complex formulas, etc.
- Coding/developing experience a plus (not required)
Education and Experience:
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
Supervisory Responsibilities: None
Position Type/Expected Hours of Work: This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position is required to be in the office 3-4 times a week.
Travel: 0%
Work Environment: This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.
Quality provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
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