Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.
The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Join us as we help change the way people experience the world! Advance your career at a company that is dedicated to your ideas and growth, fills you with purpose, and provides a fun, inclusive work environment.
*Considering candidates for both Provo and Seattle locations*The Challenge
As Qualtrics continues to scale rapidly, our customers have growing expectations on the services we provide in tandem with our software. Since we are the preeminent experience company, customers expect us to offer an outstanding experience whenever they work with Qualtrics. As we strive to hit an ever higher bar, we are looking for operational leaders who can spearhead creative initiatives to rethink our services experience.Expectations for Success
As a program manager in our services department, you will be empowered to enact change in our professional services business. You will lead efforts to improve our tools and processes as well as any interactions between our service lines and other departments of Qualtrics like engineering, sales, finance, and customer success.
You should have experience working in a professional services role and understand the fundamentals of operating a business in that setting. You will be idea driven and analytically minded. You will be able to execute massive change in an organization.
We believe strongly in service design and our operations team has an outward-in mindset mirroring our company's core tenant of being customer obsessed.
You should have experience at a best-in-class consultancy or at a tech company in a program management role. Ideally, you will have experience doing both.Requirements
- BA / BS degree
- 2-5 years of work at a top-tier consulting firm or in a professional services company or in program management at a technology company
- Analytical & problem-solving abilities
- Experience handling priorities and timelines without significant oversight
- Ability to present in front of large groups and executives clearly and concisely
- Experience in design and change management is helpful
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