Supervisor Cash Apps Job Listing at RNDC in Atlanta, GA (Job ID 1158185700)

Description

Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.

We are seeking a detail-oriented Cash Applications Supervisor who will play a crucial role in managing all cash application duties to ensure accurate and precise posting. In this role, you will serve as a bridge between internal stakeholders, such as Sales, and external customers, actively addressing and resolving any account discrepancies that may arise. 

• Supervises a team of associates in the Trade Accounts Receivable (Trade AR) department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  
• Work directly with third party banks as applicable to ensure proper and timely receipt of cash files to enable timely customer order release. 
• Manage assigned team members to clear all unidentified transactions and address all unapplied cash daily to create clean receivables down to the invoice level. 
• Work with third party vendor to ensure all proper application algorithms are in place and enable proper and complete cash application. 
• Work with all cash rooms and Operations teams to ensure proper scanning and posting of cash to maintain clean aging. 
• Manage assigned team members to clear open cases/disputes to keep Accounts Receivable clean; advise other teams of root cause of errors. 
• Manage customer escalations and define rules governing open disputes to quickly clear disputed items to optimize customer experience. 
• Develop an expertise in and be able to train employees on commonly used systems; including 9Ci, Salesforce, Banking software, etc. 
• Coach assigned team members to meet and exceed Service Level Agreements (SLAs) to achieve a high customer experience. 
• Review, recommend, and align on Key Performance Indicators (KPIs) with manager and set expectations for the team. 
• Partner with internal teams (Sales and Operations) as necessary to meet customer expectations for effective resolution of customer disputes. 

• Bachelors degree and 3-5 years job-related experience and/or training required; or equivalent combination of education and experience.  
• Supervisory experience preferred.  
• Travel up to 10% required.  
• Knowledge of: Accounting Software Oracle AR Internet Software Browsers and search engines Spreadsheet Software Microsoft products Miscellaneous, Salesforce, CCAAS, Experian, Fintech, iControl, Banking software.  

• 401(k) with company matching 
• Medical, dental and vision benefits* 
• Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO 
• Paid volunteer time 
• Paid parental leave 
• Paid caregivers leave 
• Fertility benefits  
• Paid training 
• Company paid life insurance, short-term disability, and company-paid holidays 
• Associate resource groups, and diversity, equity, and inclusion programs available for all associates 

*Participation in these programs is subject to applicable wait periods and all plan and program terms and eligibility 

COVID-19 considerations: 

We follow CDC Guidelines and have a fun and safe environment for our teams. 

• Previous experience in the Wine and Spirits industry 
• Industry certifications to include: CSW, CSS, WSET, Court of Master Sommeliers, Sake Specialist 

Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.
 
RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please click here.