Ryder Job - 30939451 | CareerArc
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Company: Ryder
Location: Spring Hill, TN
Career Level: Mid-Senior Level
Industries: Transportation, Logistics, Trucking


Job ID: 2019-80350

Position Description

The Senior Logistics Manager - Quality is responsible for all account management, customer service satisfaction and maintenance of employee relations and development.

  • Minimum of 5 years Quality Leadership experience. (Preferably in Automotive and/or Manufacturing).
  • In depth knowledge in proven problem solving processes- effectively lead in the detection of non-conformance issues, the initiation of root cause, and the development of countermeasures to resolution (PDCA, Fishbone, DMAIC, etc)
  • Keen focus on continuous improvement
  • Strong communication skills to support meetings at all levels of the company
  • Experienced in creating and writing standard work instructions
  • Thorough understanding of ISO-9001 2015 compliance requirements
  • Lead Internal Audit and Layered Audit programs
  • Previous experience working with throughput/data analysis methods
  • Keen understanding of Industrial Engineering standard
  • Proven track record of working through complex issues while maintaining a positive work environment
  • Leadership Experience working in a Union Environment
  • Proven Drive for Results work ethic and attitude




  • Bachelor's degree in Business, Logistics, Organizational Development, Transportation or related field or equivalent work experience is required
  • A minimum of 5 (five) years Transportation/Logistics experience required
  • A minimum of 3 (three) years supervisory experience required
  • A minimum of 2 (two) years P and L responsibility required
  • Advanced Level Skills in MS Word such as keyboard short cuts, creating macros, merge, merge queries, templates, table techniques, and working with images and text
  • Advanced Level Skills in MS Excel such as working with formulas, data tables, pivot Charts, queries, custom functions, data management and analysis
  • Advanced Level Skills in MS Power Point such as inserting charts, graphs and tables, animation and multimedia, customizing slide shows with hyperlinks, drawing and working with objects, speaker notes and meeting notes, and advanced presentation features
  • Experience with ground transportation operations including DOT, OSHA and all related safety regulations


  • Must possess exceptional communication, interpersonal, problem solving and customer service skills
  • Ability to effectively manage profit and loss statements is necessary
  • Capable of interacting effectively with all levels of personnel in a fast paced just-in-time cross dock delivery environment
  • Some Business Development experience preferred
  • Knowledge of shipping, receiving or transportation preferred


  • Management of one or more customer accounts, lifecycle, and extending existing products where feasible, safety issues, profit and loss responsibility, directing the assessment, development, launch and continuous improvement activities related to specific business or product category, and day-to-day customer interface and operation of on-site manager

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 Apply on company website