Join SAIC's Information Technology (IT) Support Services Team in the Network Operations and Security Center (NOSC) of the US Air Forces Central Command (USAFCENT) Communications Directorate (A6). This opportunity places you at the tip of the spear for Engineering, Operations and Maintenance, Cyber Security, and Defensive Cyber Operations supporting the warfighter in the Southwest Asia area.
USAFCENT is the air component of United States Central Command (USCENTCOM), a regional unified command. USAFCENT, in concert with its coalition, joint and interagency partners, delivers decisive air and space power on behalf of USCENTCOM for the security and stability of the Southwest Asia (SWA) region. The USAFCENT NOSC delivers cyberspace command and control (C2) superiority to the warfighter by engineering, implementing, securing, managing, operating and maintaining USAFCENT's Non-Classified Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router (SIPRNet), USCENTCOM Partner Networks (CPN-X), and associated C2 networks, systems and services.
The USAFCENT NOSC executes the full-spectrum of IT services management and operations for USAFCENT networks 24 hour-a-day, 7 day-a-week (24/7); and is tasked by USCENTCOM to provide information assurance (IA) boundary intrusion detection and intrusion prevention for USCENTCOM components. Comprised of NOSC operations, operations support, cybersecurity, network engineering, and command support functions, the USAFCENT NOSC plans, engineers, installs, integrates, operates and maintains, protects and manages enterprise-wide network and systems architecture, infrastructure and services; and provides enterprise-level oversight to its subordinate and supported communications support activities.
Candidates will be working at Shaw AFB, SC and/or Lackland AFB, TX. Frequent temporary duty (TDY) and/or deployment travel to OCONUS locations in the USCENTCOM AOR is required to support sustainment, site surveys, installations, upgrades, integration, testing, troubleshooting and other mission-related requirements.
The candidate for this position provides solutions to a variety of technical problems of moderate scope and complexity where analysis of situations or data requires a review of the variety of factors through frequent use and application of technical standards, principles, theories, concepts and techniques.Enterprise SATCOM Operations:
Ensures the efforts of the deployment project managers, infrastructure management and systems management and engineering teams.
Direct and manage efforts of telecom technicians, workloads.
Stay apprised of all inter and intra organizational projects and issues in EUE
Ensure internal processes and procedures are documented and updated
Ensure that all OLA's for all relevant processes are created and maintained
Develop and conduct employee performance reviews and monitor progress towards objectives quarterly and provide updates and revisions as required.
- Responsible for telephone port allocations
Provide interface to Customer on high level issues or requests
Oversee day to day resolution of system problems and root cause analysis
Ensures documentation of entire Telecom Network and infrastructure
Ensures the Change Management Process is being followed
Collaborate with LAN/WAN organizations on current and future network configurations
Provide management and serve as an escalation point for the deployment and infrastructure staffs,
Provides guidance to staff and monitors performance
Provide monthly reporting on open project, outstanding issues and staff performance
- Work special projects as assigned by manager
Ensure that Telecom Equipment Tracking system is updated with all relevant changes as modifications are completed
Build efficient relationships with interface organizations (i.e., CREF, Site Support, ITO)
Ensures that the staff meets the established SLAs
- Monitors ticketing queues
Ensures system backups and preventative maintenance occur on a scheduled basis
Ensures maintenance vendors are performing to the contract
Oversees troubleshooting and resolution ensuring escalation in a timely fashion
Provides and keeps current detailed documentation of processes.
Specific duties for this position include, but are not limited to:
Design, monitor, troubleshoot, and optimize Satellite network connectivity.
Organize and establish engineering standards & standard solutions; coordinated work, and managed tasks.
Design solutions, troubleshoot, and optimize existing networks utilizing multiplexing and Standard Military Cryptographic Equipment.
Engineer solutions utilizing Digital Signal Processing, Demand Assigned Multiple Access (DAMA), Frequency Division Multiple Access (FDMA), and Time Division Multiple Access (TDMA) Timing/Encryption.
Assist with the installation and configuration of existing and new SATCOM systems as directed by the NOSC lead technical representative.
Develop standardized testing and cutover plans for new SATCOM equipment installs.
Establish testing and remote monitoring procedures to ensure reliable operation of SATCOM operations in the USAFCENT AOR.
Act as a consultant and provide feedback to the government to optimize the SATCOM networks.
Identify and evaluate the operational impact of all outages.
Report USAFCENT Communication status to higher headquarters as needed.
Coordinate with external agencies for outage resolution as required by SPIN-C.
Perform notifications when outages occur IAW SPIN-C, notification matrix, and any other SOPs, policy, and instructions.
Prepare and deliver daily USAFCENT communication status report as required.
Publish daily communication status received from all sites.
Coordinate the Authorized Service Interruption (ASI) process.
Review ASI for accuracy as well as validate operational impact.
Submit ASI's IAW higher headquarter guidelines as outlined in SPIN-C.
Analyzing, coordinating, tracking and routing for approval of all ASI's.
Assisting communication units with restoral priorities.
Publish Communication Task Orders (CTO) and Notice to Airman (NOTAM) as required.
Bachelors and two (2) years or more experience; Masters and 0 years related experience. In lieu of a degree, four (4) years of additional experience is required. In addition the following certifications and skills are required: Security+ or CCNA-Sec, CCNA, and ITIL Foundation.
ITIL 4 Foundation certification or any ITIL v3 Intermediate certification. Any equivalent IAT-II certification, if not the certification listed above.
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