Description
Description
The National Security Customer Group of SAIC is seeking a Configuration Management Specialist to support an IT Service Management effort for USTRANSCOM (USTC) located at Scott Air Force Base (AFB) in Illinois, just 20 miles outside of St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).
The successful candidate will be responsible for the IT Asset Management (ITAM) process to asset procurement, as part of the enterprise-wide ITAM Program in accordance with DOD, USTC, Air Force policies and procedures.
Responsibilities
· Manage and track IT procurements from beginning to end, which includes conducting market research, coordinating with financial departments, following up with vendors, tracking shipping dates and providing final reconciliation.
· Provide requirements refinement and procurement support to USTRANSCOM Service Portfolio, end- user devices, peripheral equipment, market research, budgetary quotes, and budget estimates.
· Provide Tactics, Techniques, and Procedures (TTP's) for procurement management procedures, updated annually, to effectively share IT procurement management services.
· Experience using DPAS (Defense Property Accountability System) and tracking hardware life-cycle.
· Ensures equipment and software installed on USTC networks are licensed and obtains written permission from USTC Technical Point of Contact (TPOC) for any that do not have an available license.
· Tracks and manages licenses for systems, devices, applications, and software on network and compute infrastructure and production environments.
· Monitors and maintains the equipment license requirements/renewal data depository document that records and tracks all information pertinent to the lifecycle maintenance of the product (vendor name, software name and version, number of authorized users and/or devices covered, licensing fees, commencement, and expiration date, etc.).
· Provides early notification and coordination with the Section Manager and USTC TPOC and appropriate resource advisor of upcoming expirations of maintenance, warranty, or license agreements within 30, 60, 90, 120, 150, and 180 days.
· Delivers licenses for installation on devices and systems prior to license expiration.
· Tracks all endpoint devices and assets for inventory management including what is in use, where it is deployed or located, how it is configured, responsible individual, serial number (or other identifying information), bar tag, and inventory status.
· Assists service delivery team with completing Service Request tickets and deploying assets to end-users.
· Maintains up-to-date equipment inventory lists and system data.
· Maintains all non-user-based IT equipment inventory, including network printers and VTC components in conference rooms.
· Performs lifecycle management duties as assigned including reporting and maintaining version currency, vendor/manufacturer maintenance, property receipt, inventory control, equipment staging and distribution, warranty repair coordination, erasure and cleansing, and transfer or destruction of hardware assets.
· Warehouse Support as required
· Produce Weekly Activity Report
· This position is for Monday through Friday, normal business hours.
Qualifications
· Bachelors and 2 years of experience or 6 years of experience in lieu of degree
DoD Secret clearance
· ITIL Foundations v) certification
· ITIL®4 Specialist: IT Asset Management certification ( within 120 days)
· Experience with query based reporting tool
· Speaks and writes fluent, grammatically correct English
· Must be organized and detailed oriented
· Strong analytical and problem solving skills
· Experience with MS Office to include Word, PowerPoint, Visio, Project and Excel
· Ability to manage multiple, high, & competing priorities in a fast-paced, environment
· Strong oral and written communication skills across all levels
· Ability to communicate IT, networking, and security concepts to all staff levels
· Ability to become familiar with basic project management approaches, tools and phases
- Technical writing and documentation skills.
- Hardware management experience working directly with/for a government customer.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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