IT Operations Manager Job Listing at SAIC in REMOTE WORK, DC (Job ID 2405737)

Description

Description

Comprehensive responsibility to support the TCloud program management functions with direct responsibilities in managing the Operations and Maintenance team and day to day TCloud environment support. This is a Sr. Management role responsible to the Deputy Program manager, for day-to-day operations execution of the Department of Treasury customer's workloads.

Responsibilities:

• Manage the Operations and Maintenance Team. This includes cost control, hiring, day to day managements, Subcontractor staffing management and technical knowledge of the operational environment.
• Maintain strong technical oversight of the Cloud environments and Cloud Services Lifecycles.
• Develop strong relationships with customers to understand their needs, to anticipate obstacles to success, and to advocate internally on their behalf.
• Manage team to execute in a quality manner as defined by the Operational SLAs and RTM lines items.
• Regularly track projects, Upgrades, migration changes, patching and all other Operational and Maintenance scheduled tasks.
• Create data and deliverables to ensure quality and adherence to internal and government standards
• Work with recruiters and program personnel for requisitions development, management and interview coordination and skills verification.
• Oversee staffing process, working with multiple stakeholders to ensure sufficient candidates are identified, vetted, and onboarded efficiently.
• Provide a deep knowledge of the environments managed and the Cloud Service Providers (CSP) utilized.
• Provide weekly and monthly metrics for reporting to senior management and customers using MS Excel and other tools.
• Develop and continuously enhance processes to improve and optimize process efficiency and maximize throughput.
• Execute rapid restoration of service where needed and provide both initial and final after-action reports toward the Continual Improvement Process
• Support Task Order creation and process execution
• Other duties as assigned.

Qualifications

Required:

• Strong Cloud experience with direct experience with multi-CSP technologies, cloud Migrations, allocations and knowledge of Cloud Provider and Managed services methodologies
• Experience running an Operations and Maintenance organization with critical uptime requirements and multi-cloud technologies.
• Oversee recruitment process including sourcing, vetting, training and placement of staffing
• Participate in on-boarding and off-boarding of O&M team members, coordinating start dates, crossovers, security briefings, departure dates, departure paperwork etc.
• Must be able to obtain a Secret clearance
• Cloud Certifications (AWS, Azure)

Additional requirements:

• 14+ Years of job-related experience and relevant Bachelor's Degree
• Cloud certifications a plus (Oracle, Google)
• ITIL Foundations (V3/V4)

Target salary range: $175,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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