SAIC Job - 32389423 | CareerArc
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Company: SAIC
Location: Washington, DC
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

Description

We are currently seeking a motivated, career and customer oriented Knowledge Manager to join our Washington, DC team to begin an exciting and challenging career with SAIC.

The Knowledge Manager, responsible for organizing, promoting and utilizing organizational knowledge assets.  Knowledge assets are organized in an ITSM-based tool and utilized across tiered agents from Service Desk to IT Engineers.   This role coordinates the drafting, updates, approvals, and publication of knowledge articles and related operating processes and procedures across internal and client stakeholders.


Job Summary: 
Create joint activities through workshops, meetings, trainings, etc; strengthens connection to aid information exchange within the systems; gives support to establish unity in the organization; implements new ideas; executes info technology within the company;  design and analyze knowledge base systems for easier distribution of information; formulates action plans; manages resources and multi-faceted projects; recognizes the strengths and weaknesses of the IT shared services organization and creates improvements; enhances and makes sure that new knowledge are applied in the ITSM system; improves and modifies the knowledge management structure of the IT share services organization.


Qualifications

Knowledge and Skills Requirements:

Bachelor's Degree, in Business or Language Arts preferred.

Minimum of 3 years' hands-on experience working to support a service desk, device support, and/or field services environment

Highly motivated, self-directed and responsible leader. Effective communicator and relationship builder.

Ability to ascertain information about current organizational knowledge assets and how to go about organizing and improving the knowledge management system.

 Identify concept solutions and work with cross-functional resources to improve, quality check, and publish knowledge.

Ability to understand technical conversations, ask appropriate questions to uncover gaps and bottlenecks, and lay out logical ordering of steps to achieve smooth resolution or closure of IT Incidents, Service Requests, and Problems.



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