SAIC Job - 31201746 | CareerArc
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Company: SAIC
Location: Washington, DC
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics



Position Description:

SAIC is seeking a Systems Support Technician to support a large federal government agency. This position will perform on-site, at a government location on one of three shifts, including weekend/holiday rotations.

Description of Duties:

  • Monitor ticketing system to receive work assignments.
  • Fulfill user requests for email account service following standard operating procedures.
  • Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
  • Add/delete/modify Distribution list.
  • Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
  • Assist customers with PST mapping modify/restore.
  • Complete shift logs and turnover.
  • Reply to all customer inquiries in a timely manner.
  • Document issues and escalate to next tier support as necessary.
  • Monitor systems consoles and remediate alerts.
  • Perform server builds and decommissions.


Required Education/Experience:

High School and seven (7) years related experience.

Required Experience/Skills/Attributes:

  • Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.

  • Possess basic literacy in TCP/IP based networking.

  • Ability to focus on ticketing system for sustained periods

  • Ability to follow standard operating procedures and comply with data entry standards

  • Possess strong oral and written communication skills to escalate problems encountered.

Desired Experience/Skills/Attributes:

  • Familiar with Remedy ticketing software.
  • CompTIA Network+, CompTIA A+
  • ITIL Foundations

Clearance Requirement:

Top Secret with ability to obtain SCI.

Desired Qualifications

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