Location: Chantilly, VA
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics
DescriptionSAIC is seeking a candidate that can provide Tier 1 support of Network and Server Infrastructure, and initial troubleshooting on LAN & WAN voice and data telecommunications plus the supporting applications and services. This position is for a 12 hour shift (6AM to 6PM or 6PM to 6AM, 3/4 days per week, including weekends and holidays). Work will include supporting a telephone and trouble ticket oriented "Service Desk" in support of a customer's mission oriented IT infrastructure.
- Must have an active TS/SCI with FS polygraph.
- Candidate must be able to provide Tier 1 troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools.
- Candidate must be able to perform as a liaison between the end users / customers and Sr. technical staff if problems are escalated.
- In addition to service desk related work activities, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.).
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