Customer Service Coordinator Job Listing at Savage in Charlotte, NC (Job ID 28283)

Description

Come work with us! Savage has been designated by USA Today as a Top Workplace and also received recognition as a Military Friendly Employer and a Top Company for Women to Work For in Transportation.

These are just a few of the benefits you can expect from working with Savage:

• New PTO Policy (3-weeks to start off) 
• Paid Holidays and Paid Time Off 
• Profit Sharing
• Excellent benefits including medical, dental, vision, and 401(k) with match

Position Overview:
As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team.  You will provide all data entry into financial and rail related systems to provide timely and accurate information for management's review.    Here is what you will be doing:

• Manage customer orders and inventory systems.
• Answer phones and assisting with customer needs
• Accountable for all office functions by maintaining control of ability to meet customer expectations
• Monitor Emails throughout day for order status changes/additions, other customer needs
• Enter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar/truck arrivals by another employee
• Faxing/emailing of Bill of Ladings to customers and designated parties (as required)
• Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist).
• Contact carriers to schedule pick up times
• Inform customers of impacts to deliveries
• Prepare load schedule for next day's loads
• Insure all railcars' Inbound and Outbound inspections are completed before filing
• Provide Safety Briefing to new drivers, vendors and visitors
• Follow company/customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)

Requirements of a successful Customer Service Representative:

• Knowledge of Fundamentals of Customer Service
• Ability to “think ahead” and anticipate needs of Customers and Team Members
• Knowledge of MS Office Suite to include Word, Excel, and Power Point
• Knowledge of principles and practices of organization, planning, records management, research, and general administration
• Able to follow written and/or verbal instructions with minimal supervision
• Dependable and shows up for scheduled work shifts
• Conducts themselves in a professional manner at all times
• Can follow all rules and procedures as outlined by Savage
• High School Diploma or GED equivalent 

Here are some of the physical requirements for this role:

• Coordinator will work on-site
• Must be able to sit for long periods

Additional Information:

• A complete job description is available upon request
• Savage is an Equal Opportunity Employer and maintains a drug-free workplace
• California Residents Job Application Privacy Notice
  https://savageco.com/careers/california-residents-job-applicant-privacy-notice/

Apply Now

 Apply on company website