Simon Job - 30732375 | CareerArc
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Company: Simon
Location: Carlsbad, CA
Career Level: Associate
Industries: Construction, Housing, Real Estate

Description

Job Location:

Carlsbad Premium Outlets

Location: Carlsbad, CA

The successful candidate's responsibilities will include, but not be limited to:

  • Serve as “Seller” function of the Simon Property Group Giftcard program, Simon Kidgits Club program, retail products or offerings, Ticketmaster, other payment products, and / or other mall programs
  • Responsible for representing Simon to customers by providing high quality and efficient service
  • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials, signage, displays and ensuring that all displayed information is current and relevant.
  • Ability to respond to customer inquiries and advise on the appropriate resolution
  • Manage own daily finances of initiatives sold at Simon Guest Services
  • Implement and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives.
  • Knowledgeable about all aspects of SBV corporate and partner programs in order to ensure products and programs are sold to customers with flawless execution.
  • Serve as a liaison to tenants in communicating SBV and local marketing initiatives including but not limited to Simon Giftcards and payment product program, Simon Kidgits Club, and Ticketmaster.
  • Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations); in addition to administering research questionnaires.
  • Provide support and assistance to co-workers and to other departments as requested by supervisor; participate in team meetings and efforts to implement the center's projects and achieve the center's goals.
  • Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Giftcards, Kidgits, Ticketmaster, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other SBV initiatives
  • Maintain confidentiality and follows the Code of Ethics

MINIMUM QUALIFICATIONS:

  • A high school diploma or equivalent
  • 1-2 years of customer service or sales background
  • Must be at least 18 years of age
  • Ability to spend 100% of his/her time on their feet when providing services to all internal and external customers
  • Ability to effectively perform multiple tasks for up to 5 hours at a time
  • The incumbent must be articulate, outgoing and present a professional, pleasant and courteous appearance at all times
  • Ability to work a flexible schedule including weekdays, weeknights, weekends and holidays

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