SS&C Technologies Job - 41328020 | CareerArc
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Company: SS&C Technologies
Location: Washington, DC
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Our Retirement Solutions division is a leading service provider within the industry. We are looking for enthusiastic and highly motivated financial service professionals to join our growing Contact Center.

Currently offering remote work from home due to COVID with potential for hybrid model of remote and onsite work in the future.

  • Starting pay between $18-20/hour

  • Now hiring for full-time Monday-Friday shifts between the hours if 8am-7pm ET (7am-6pm CT)

  • Equipment provided, high speed internet required

Role Overview

As an Investor Services Representative with in the Retirement Solutions team, you will be providing excellent customer service to callers within an inbound contact center. Our Retirement Solutions group services clients within the retail retirement services space and/or government & municipality space. In this role you will service as a primary point of contact for participants and investors; responding to inquiries, processing transactions and supporting growth in retirement security.

You will have the opportunity to address participants' questions or concerns in the areas of investments, plan regulations, account specific information, online support, account maintenance, and processing of account transactions via telephone in a professional, timely and accurate manner.  You will learn about our client's products, services, as well as learn about industry rules & regulations that govern retirement plans to effectively assist callers.  

What you can expect:

You can expect to receive a competitive compensation and benefits package. We believe that a balanced life is important. SS&C provides a variety programs, tools, and resources to help you manage the health and well-being of you and your family, and reaching your financial goals. We offer the following and more our team members:

  • Medical, Dental, Vision, Life & Disability plans.

  • Retirement plan with 100% employer match up to 6% with immediate vesting.

  • Paid training to ensure you are equipped with the tools be successful in this role.

  • Personal and professional development programs including tuition reimbursement.

  • Generous Flexible Time Off program including paid holidays.

The experience and skills you bring to SS&C:

  • Excellent interpersonal and professional communication skills.

  • Demonstrated enthusiasm for providing quality service in a professional environment.

  • The ability to thrive in a fast paced team orientated environment while remaining knowledgeable as our industry changes and evolves.

  • The ability to communicate complex financial information with a strong commitment to continuous learning and development.

  • Strong computer literacy with solid skills to learn new programs; the ability navigate multiple programs simultaneously while demonstrating research & problem solving skills.

  • High School Diploma or equivalent.

  • 1 year of experience in a call center or financial services or similar environment preferred.  

  • Bilingual, Spanish speaking is a plus.

Previous financial services and retirement solutions experience preferred but not required; we offer a formal training program to successfully prepare you for your new career.

Location:

Richmond Virginia

SS&C is an equal opportunity employer and values a diverse and inclusive workplace.  All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here.   SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities.  If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.


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