PA2024345 - Transfer Agency and Registration Associate Job Listing at SS&C Technologies in Bangkok (Job ID R23820)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Opportunity snapshot:

This role will be based in SS&C's Bangkok, Thailand office.

The operations team are responsible for providing transfer agency services to SS&C's clients, this covers a range of functions including registration, AML/KYC, dealing services, settlements, reconciliations and client support services.

This role is focused on a range of products with the portfolio consisting of:

• A unit registry platform and establishing local operating models and services (BPO) focused on enabling fund managers and transfer agencies

• An enterprise digital platform for advisors and investors for Transfer Agency activities

Role Responsibilities:

• Handling of day to day and complex queries, ensuring resolution in a timely and accurate manner with escalation to management if necessary.

• Performing day to day transfer agency activities including but not limited to:

  • Account opening and maintenance of register

  • AML/KYC - Initial & ongoing screening of investor and associated parties (UBOs, Directors, trustees etc.). 

  • Administration of clients' trades and maintenance of register, processing of cash movements and reconciliation

  • Investor/client query support

  • Reporting

  • Issuance of contract notes and statements

  • Administration of commission payments

  • Reconciliation completion

• Adhere to procedures, policies and processes so that a high quality service is delivered to the customer. 

• Meet and actively monitor all deadlines, with any issues escalated and communicated appropriately to managers and stakeholders.

• Assist in client specific and regional project implementations.

• To escalate issues to Line Manager, to enable consideration for regulatory implications.

• To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.

Skills and Competencies:

• A good understanding of the client service model and product offering.

• Excellent verbal and written communication skills and a confident communicator.

• Strong risk, control and problem-solving skills.

• Ability to work well under pressure, maintaining professionalism.

• Ability to work to strict deadlines and follow strict processes.

• Highly numerate with good accuracy and attention to detail.

• Demonstrated drive and commitment towards attaining the highest possible standards.

• Ability to work effectively and consultatively within a diverse team environment.

• A keen interest in investigative work / service delivery, along with the ability to demonstrate a good use of initiative. 

• Proficient in English and Thai – written and verbal.

Qualifications & Prior knowledge:

• Experience in a related role within the financial services industry.

• Good Transfer Agency operations and technology knowledge.

#LI-SM1

Only candidates selected for interviews will be contacted for this position.

Human Resources Department - Talent Acquisition

6th Floor, RSU Tower 571 Sukhumvit Road, North Klongton, Wattana

Bangkok 10110,Thailand

t: t: (+66) 2685-8400 ext: Talent Acquisition m: 065-384-4022

Key behaviours:

• Instils Trust – contribute to building a safe learning environment in the business where the team can be listened to and understood.

• Collaborate – Must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.

• Ensure Accountability – Must take full ownership of their assigned responsibilities and the outcomes that are generated and pursued

• Customer Focus – Must understand customer and partner needs from both a functional and operational perspective.

• Communicate Effectively – Must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organisation and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.