Service Delivery Manager PA2024378 Job Listing at SS&C Technologies in Basildon, England (Job ID R24054)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

SS&C GIDS

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.

About the role

• Accountable for Technology client engagement on behalf of the SS&C GIDS business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients.
• Accountable specifically for service to Digital clients of GIDS including mobilising and leading the right projects to drive improvements to those clients in terms of service delivery
• Must have significant client/ senior stakeholder management experience in the financial services industry.
• Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills  
• Must be capable of quickly winning the trust of our clients through proactive and regular communications and delivery 
• Must be capable of appropriately managing client expectations

Your responsibilities

• Manage communication with SS&C's GIDS Digital clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management.
• Ensure client specific requirements are understood and IT services meet client expectations.
• Deliver management information through regular reporting and service review meetings.
• Identify opportunities for service improvement and respond to client feedback.
• Actively work with IT peers to promote client focus and deliver an exceptional customer experience.
• Support requests for client oversight and due diligence.

Your Experience

Essential

• Proven Client Relationship Management and/or IT Service Management experience
• Proven ability to work across organisational boundaries to deliver for the business and our clients
• Knowledge of technology best practices and standards
• Strong communication skills: ability to translate complex technical information into digestible updates for clients and stakeholders
• Skills in problem solving and logical thinking
• Ability to work in a fast-paced environment and adaptable to continuous change

Desirable

• Experience of Financial Services IT environment
• Understanding of SS&C products and services
• ITIL V3 (or above) Foundation

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.