The General Manager (GM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The GM leads a team of 4-5 department managers and is accountable for all aspects of managing a single retail store, inclusive of the salon. This leader drives his/her business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)
The GM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):
- Meet or exceed goals related to total store sales, profitability, and operational excellence. ·
- Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload. ·
- Build a team that embodies the Ulta Beauty brand by delivering exceptional service and driving guest loyalty. ·
- Review and interpret financial and operational reporting regularly, including store visit and audit results. ·
- Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.
- Attract, hire, and retain a diverse team of top talent.
- Train, coach, and develop direct reports using company programs, tools, and resources.
- Create an environment that inspires and encourages the growth and engagement of associates.
- Model a culture of open communication by sharing enterprise strategy and corporate messaging to associates.
- Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.
- Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards.
- Use the company's scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.
- Use the company's task management tool as directed to prioritize the execution of store workload, ensuring full leadership adoption and compliance with company policy.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
- Support continuous improvement by implementing company programs and influencing end-user adoption.
- Bachelor's degree is preferred
- 3-5+ years of fast-paced, retail management, or other relevant work experience
- Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
- Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
- Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
- Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple tasks with moving parts
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
SPECIAL POSITION REQUIREMENTS
- Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
- Attend offsite meetings and conferences (may require overnight travel)
- Continuous mobility throughout the store on a daily basis
- Lift and/or move up to 50 lbs. on a daily basis
- Stoop, kneel, and crouch on a daily basis
- Climb a ladder and maintain balance on a daily basis
For positions located in San Francisco: pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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