Under the general supervision of the Chief Technology Officer, the Instructional Support Analyst is responsible for all medical education technology and support. Provides advice and guidance on new technology and in optimizing existing technology. The Instructional Support Analyst provides audio/video, clinical skills, learning management system (Blackboard), simulation and general information technology (IT) support to the school of medicine faculty, students and staff. This position is responsible for on-demand classroom/lab/special event technology support installed in classrooms, lecture hall, and problem based learning rooms. This position provides a high level of customer service; actively works to troubleshoot complex problems related to desktop hardware, classroom technology, and software. This position provides technical assistance in the support of inter-networking systems, multimedia, and videoconferencing in addition to providing extensive specialized training for clinical skills training and simulation support. Education Education Requirements Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required
Conditions Condition Requirement A total of four (4) years of related experience may be substituted for the degree requirement for a total of nine (9) years of related experience. Required Experience Experience Requirement Minimum of 5 years of related experience. Required 4 - 7 years of related experience. Required Related experience in an academic setting. Preferred
Special Conditions Special Condition Requirement Must pass a background check. Required Overtime Required Travel Required Valid Drivers License Required
Minimum Requirements Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions.
Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills.
Thorough understanding of post-production processes including internet-based media distribution solutions.
Thorough understanding of media production methods and equipment and ability to use this information to troubleshoot the most complex systems.
Able to learn effectively and meet deadlines.
Knowledge of intellectual property (IP) restrictions and skill to ensure that media meets IP requirements.
Knowledge of computer, media, and networking technology.
Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Preferred Qualifications Familiarity with instructional support systems such as EMS, Blackboard, and Panopto.
Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
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