Senior International and Business Development Manager Job Listing at University of California in Santa Barbara, CA (Job ID 69092)

Description

Job Posting Details

Payroll Title: Public Education Specialist 4

Job Code: 004169

Job Open Date: 5/16/24
 

Application Review Begins: 6/3/24; open until filled
 

Department Code (Name): UNEX (Professional and Continuing Education)
 

Percentage of Time: 100%
 

Union Code (Name): 99 (Non-Represented)
 

Employee Class (Appointment Type): Staff (Career)
 

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS
 

Salary Grade: Grade 22
 

Hiring/Budgeted Salary Range: $74,300 to $78,900/yr.
 

Full Salary Range: Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $74,300 to $134,500/yr. The budgeted salary range that the University reasonably expects to pay for this position is $74,300 to $78,900/yr.

Work Location: Kerr Hall - 2160
 

Working Days and Hours: M-F; 8am - 5pm
 

Benefits Eligibility: Full Benefits
 

Type of Remote or Hybrid Work Arrangement, if applicable: Eligible for hybrid after probationary period
 

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.
 

Department Marketing Statement:

UCSB Extension, now known as Professional and Continuing Education, is an agile, self-supported UCSB Department offering professional courses and certificate programs to over 3000 students per year. We provide coursework on essential skills and expertise to compete in today's job market to all local and non-local students and professionals, corporate training and executive education. Our Open University program provides a gateway to the wealth of UCSB courses to all community members. Our International Programs enable visiting scholars and professionals from all over the world to experience the outstanding research and instruction at our top-rated University.

Benefits of Belonging:

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

Under the direction of the Associate Dean and using in-depth understanding of the field of Public Education, the Senior International and Business Development Manager applies independent thought and problem-solving skills to shape new programs and new collaboration formats between UCSB Extension and a variety of academic and non-academic partners. Independently implements and manages collaboration and partnership agreements with: Third party curriculum providers, UCSB Departments and service providers, International universities, and recruitment agencies, Other Higher Ed organizations, including other UC Extensions. Oversees a Senior Program Manager for International Programs (PES3) ensuring continual success of all programs directed to Extension's international audience. Collaborates with the Senior Program Managers and Continuing Educators to expand academic opportunities for international students, custom programs and other initiatives. Is responsible for budgeting of all programs under their jurisdiction, working with Finance, Marketing and Customer Success and Outreach to evaluate the support impact of all and new and existing initiatives. Works with the Customer Success and Outreach Supervisor in establishing policies practices in customer relationship management, with a focus on international students, agencies, and third party partnerships. Supervises the UCSB extension Principal Designated School Official (PDSO)

Required Qualifications:

• Bachelor's degree in related area and / or equivalent experience / training.
• Continuing education in related field.
• 1-3 years of work experience in producing and delivering public educational programs. 
• 1-3 years of experience in outreach to academic departments, professional associations, and/or corporations and in developing organizational collaborations.
• 1-3 years of experience in supervising team members. 
• Ability to understand and comprehend the departmental and campus policies and procedures.
• Working knowledge of current public education programs and trends.
• Knowledge of and ability to conduct Educational needs assessment.
• Excellent analytical skills to understand how business needs can be addressed through the design and delivery of training programs.
• Solid knowledge of MS Office Suite, Google Suite or equivalent.
• Demonstrated, excellent interpersonal and writing skills for collegial and professional exchanges with diverse audiences including students, Job Standards of students, faculty, and staff.
• Service orientation, active listening, critical thinking.
• Advanced analytical, problem solving, interpersonal, communication and presentation skills.
• Demonstrated thorough knowledge of the organization's policies and procedures; advanced knowledge of functional area and understands how work impacts other areas of public educational programs.
   

Preferred Qualifications:

• 4-6 years of work experience in producing and delivering public educational programs. 
• 4-6 years of experience in outreach to academic departments, professional associations, and/or corporations and in developing organizational collaborations.
• 1-3 years of experience with Customer Relationship Management (CRM) software and/or ticketing system. 
• 1-3 years of experience with obtaining Homeland Security's Student and Exchange Visitor Program certification and immigrations requirements for J-1 visas.
• 1-3 years of experience in Management, Marketing, and Business processes. 
• 1-3 years of experience working with Destiny Systems. 
• Advanced knowledge of accredited and / or certificate program instruction and delivery methodologies, the organization, market and business strategies.

Special Conditions of Employment:

• Satisfactory conviction history background check
• UCSB is a Tobacco-Free environment
   

Job Functions and Percentages of Time:

60% Management of Academic Partnerships - Working in close collaboration with the Associate Dean of Extension, the Senior International and Business Development Manager is responsible for independently creating new affiliation agreements between Extension and outside entities, including third party curriculum providers UCSB Departments and service providers, International institutions, universities, agencies and other schools and universities for collaboration programs. For all these programs, the Senior International and Business Development Manager is responsible for ensuring curriculum requirements and budgeting are in line with Extension objectives, and abide by all UC rules and regulations. 

Interfaces with internal departments to ensure academic advising, budgeting, analysis, reporting, and inter and intra-department communications. Collaborates with Admissions Services, Customer Success and Outreach, and other Program Managers to provide excellent student support and outcome. Will supervise the workflow of a Senior Program Manager (PES3) and manage processes to ensure academic quality and student success. 

The areas under the purview of the Senior International and Business Development Manager are: 

• UCSB Departments and service providers: maintaining relationships with Academic Departments and Advisors to implement special programs, certificates, funding additional seats, sections for Extension students, and optimizing seats for international students and other Open University participants. Maintaining relationships with UCSB service providers for services to our students, including immigration, recreation, participation in campus events, and more. 
• With the support of the International Programs Senior Program manager and their staff, oversees academic agreements with international institutions, universities, and agencies. 

For all these areas, where applicable, the incumbent will: 

• Manage academic quality assurance and improvement processes as defined by Extension leadership, including managing the implementation of standards for course preparation, assessment, and evaluation. 
• Manage resolution process for academic issues with instructors, partners and internal constituencies. 
• Provide regular reports on results to the Associate Dean. 
• Under the guidance of the Associate Dean, collaborate closely with program managers in the department to ensure standardization of quality and administration processes across programs. 
• Work closely with the Associate Dean and Academic Advisory Boards to ensure excellence in all areas of instruction across programs. 
• Work with Finance to oversee the reconciliation program budgets. Provide regular reports and contributes to enrollment and budget projections to Extension senior management team. 
• Collaborate with Finance, Marketing and Customer Success and Outreach to evaluate the support impact of all and new and existing initiatives. 
• Oversee the Senior Program Manager in evaluating and adjusting course curriculum through student course and outcome evaluations and levels of interest shown. 
• Collaborate with Extension Registrar, Customer Success and Outreach, Program Support, Finance, and Marketing to provide excellent student support through advising and optimization of student communication and information sharing. 
• Manage and collaborate with the Senior Program Manager to provide timely resolution of student and instructor inquiries, concerns, and grievances. 
• Work with all the Program Managers for continuous quality process improvement.

30% New Program Research & Development Supervision - The Senior International and Business Development Manager applies independent thought and problem-solving skills to shape new programs and new collaboration formats between UCSB Extension and a variety of academic and non-academic partners. Specifically: 

• Evaluates curriculum, budgeting, operational overhead, and implementation plans for third party entities providing courses for Extension student audiences. This includes private companies as well as other Extensions. 
• Pursues affiliation with other schools and universities for collaboration programs, such as State of California grant-funded GROW - directed to North Country underserved students and all similar future endeavors; or our Pathway programs in collaboration with UC Berkeley and Santa Barbara City College; pursuing similar programs and collaborations. 
• Establishes evaluation criteria for measuring outcomes and impact, and works with Finance to evaluate the expected ROI for each new program. 
• Works with Associate Dean to forge the direction for program development to be implemented by the International Team they supervise.

10% Oversight of Immigration services - Supervises UCSB extension Principal Designated School Official (PDSO), the main point of contact for issues related to United States SEVP (US Dept. of Homeland Security's Student and Exchange Visitor Program) certification. 

• In collaboration with the UCSB Extension Customer Services and Outreach Supervisor, oversees the training of UCSB Extension's Designated School Officials (DSO). 
• Serves on hiring committees for Immigration Programs staff. 
• Oversees the collaboration between UCSB Extension alongside UCSB Office for International Students and Scholars and INS, to acquire the necessary expertise for process implementation of UCSB Extension International Programs Immigration, with particular regard to issuing of J1 visas. 
• Strategic alliance with OISS. 
• Develops internal resources for training.

UC Vaccination Programs Policy - With Interim Revisions:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs – With Interim Revisions.*

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals** must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.
 

For more information, please visit:
 

• UC Santa Barbara COVID-19 Information - https://www.ucsb.edu/COVID-19-information

• University of California Policy on Vaccinations – With Interim Revisions - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy
 

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.
 

Equal Opportunity/Affirmative Action Statement:
 

UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination.
 

Reasonable Accommodations:
 

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