Description
SHIFT: 7:45am-3:15pm, 11am-6:30pm & 3pm-11:30pm (Shift subject to change based on business needs)
Job Overview:
The Pool Service Attendant is responsible for the overall guest experience at the pool including, but not limited to: greeting all guests, maintaining cleanliness, ensuring guests are comfortable, assisting guest with towel and chair needs, taking food and beverage (alcohol and non-alcohol drinks) orders, and stocking and preparing pool supplies for guests on a continuous basis. The Pool Service Attendant will provide oversight of the pool to ensure all guests are using the pool area safely, while also ensuring the guests food and beverage needs are maintained. The Pool Service Attendant is a seasonal position; once the pool season ends, the Pool Service Attendant will be given an opportunity to transfer into the Beverage Department.
Purpose:
Our genuine engagement and positive energy provide guests with an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focusing on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Uses electronic ordering system/device to place food and beverage orders for guests
- Delivers completed food and beverage orders to guests timely, ensuring orders are correct
- Has the ability to effectively work as part of a team, collaborating with kitchen staff, bartenders, and other servers to ensure smooth operations.
- Prepares cabanas for guests as needed and assists guests with towel distribution and lounge chair set up
- Upholds pool décor by maintaining the set-up and performing necessary housekeeping duties (picking up towels, cups, and trash in all areas)
- Enforces pool rules and controls pool access to registered hotel guests
- Properly opens and closes each shift according to Standard Operating Procedures
- Works with the other departments to ensure a high level of guest service
- Maintains a working knowledge Wind Creek offerings and special events
- Responds to guest requests, complaints or inquiries professionally, courteously and promptly
- Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Maintains a clean, safe, fully stocked and well-organized work area
- Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time
- Ensures a maximum level of guest service and satisfaction are achieved and maintained
- Maintains a positive attitude and contributes to a quality work environment
- Regularly attends, participates in and supports training and staff meetings
- Assists in all areas of the operation as requested by management
- Communicates to management all occurrences involving staff or guests that require attention
- Administer pool closing during inclement weather and biohazard
- Other duties and responsibilities as assigned
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