Description
SHIFT: 1:30pm-10:00pm and 9:30pm-6am (Shift subject to change based on business needs)
Job Overview:
The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
- Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
- Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
- Observes, documents, records, and reports regulatory or procedural violations
- Actively monitors casino activity and report findings
- Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
- Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
- Monitors specific processes to ensure compliance with cash handling regulations and procedures
- Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
- Maintains security of designated areas and the confidentiality of all relevant information
- Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
- Conducts special observations as directed by department management
- Assists with investigations when instructed by Director of Regulatory Compliance
- Performs other duties as assigned or directed
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