
Company: Yardi Systems
Location: Waltham, MA
Career Level: Associate
Industries: Technology, Software, IT, Electronics
Description
As an IT Helpdesk Specialist, you will be responsible for:
- Responding to requests for technical assistance in person, via phone, or electronically
- Installing software and updating hardware
- Diagnosing and resolving technical hardware and software issues
- Researching questions using available information resources
- Advising users on appropriate actions
- Following standard helpdesk procedures
- Logging all helpdesk interactions
- Administering helpdesk software
- Re-directing problems to the appropriate resource
The ideal candidate will possess the following skills and abilities:
- 3-5 years of experience
- Proficiency in Windows 7, Windows 8 and Microsoft Office
- Basic Network Troubleshooting skills
- PC Imaging
- Familiar with mobile device (phone/tablet) setup and use
- Excellent customer service skills
- Ability to work outside normal business hours if required to include evenings and weekends
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