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Collections Analyst

VW Credit - Hillsboro, OR

Job Summary The position is responsible for control, through effective collection techniques, of delinquent lease and retail accounts while providing quality customer service. Please note the scheduled shift for this position may be 8:00-5:00, 9:00-6:00 or 10:00-7:00. Job Responsibilities • Contact customers through use of an auto dialer to determine the reason for delinquency, ...

Process Engineer Sr.

VW Credit - Herndon, VA

Role Summary Identify and implement process improvements with the use of robotics process automation and other low code solutions for business process optimization. The Sr. Process Engineer will also lead the adoption of process optimization framework and lean thinking behaviors in back office departments across the organization. This role will work closely with the Business Process Engi...

Workforce Optimization Manager

VW Credit - Libertyville, IL

The Workforce Optimization Manager is responsible for providing industry-leading thought leadership to help Servicing Operations business owners meet their strategic and tactical customer service and operations objectives. This individual will build and lead a highly skilled team of workforce management professionals who will analyze and forecast interaction volumes, identify relevant custom...

Manager, Data Science & Analytics

VW Credit - Libertyville, IL

Role Summary The Manager, Data Science and Analytics – Servicing Operations will represent the operations organization on the VCI Enterprise Collaboration Team (ECT) and lead the Servicing Operations business line in building out the analytics talent pipeline for the organization. The Manager, Data Science and Analytics – Servicing Operations will work cross-f...

Customer Service Supervisor

VW Credit - Libertyville, IL

Job Summary: Provide leadership, coaching and supervision to a Customer Service phone team (Level 1-3 Representatives). You will be responsible for assessing their work and providing effective feedback to maximize performance. Oversee daily operations. Communicate with employees on progress and priorities. Facilitate employee development and performance. Demonstrate, in word and deed, the philo...

Collections Agent - Temporary

VW Credit - Montreal, QC, Canada

*******8-12 months contract with possibility of extension****** As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans ex...

Customer Service Rep 2

VW Credit - Hillsboro, OR

Job Summary Provide exceptional service utilizing effective conversation skills with retail and lease customers & clients as well as Dealers of VW, Audi & Bentley. Assists and resolves a variety of entry level and moderate level account servicing tasks. Job Responsibilities Representative Level 2 is responsible for maintaining and performing skills gained as Representative ...

Customer Service Rep 3

VW Credit - Libertyville, IL

Job Summary Provide exceptional service utilizing effective conversation skills with retail and lease customers & clients as well as dealers of VW, Audi & Bentley. Assists and resolves a variety of entry-level, moderate and advanced account servicing tasks. Job Responsibilities Representative Level 3 is responsible for maintaining and performing skills gained as Representative L...

Customer Service Rep 2

VW Credit - Auburn Hills, MI

Job Summary Provide exceptional service utilizing effective conversation skills with retail and lease customers & clients as well as Dealers of VW, Audi & Bentley. Assists and resolves a variety of entry level and moderate level account servicing tasks. Job Responsibilities Representative Level 2 is responsible for maintaining and performing skills gained as Representative ...

Business Development Manager (Memphis, LA, MS, and Central AR area)

Volkswagen Group of America - United States of America

Role Summary: The VCI Business Development Manager (BDM) is a field-based role and the primary business consultant and sales contact between VW Credit, Inc. and its dealer customers. The main responsibility of this role is to collaborate with all of the company's business partners to leverage VCI products and services for mutual success. The position is a key driver in developing,...

Business Development Manager (Orlando, FL area)

Volkswagen Group of America - United States of America

Role Summary: The VCI Business Development Manager (BDM) is a field-based role and the primary business consultant and sales contact between VW Credit, Inc. and its dealer customers. The main responsibility of this role is to collaborate with all of the company's business partners to leverage VCI products and services for mutual success. The position is a key driver in developing,...

Insurance Specialist Sr. – Business Development

Volkswagen Group of America - Herndon, VA

Role Summary: The Insurance Specialist Sr – Business Development role sits on the Insurance and Protection Services team at VW Credit, Inc. (VCI) and will play a critical role identifying, researching, analyzing and implementing new Insurance and Protection Services products and channels. This role will have significant visibility to the senior management teams of VCI, Audi, Volkswagen, ...

Manager, UX

Volkswagen Group of America - Herndon, VA

Role Summary: This Manager, UX role will manage the in house UX team at VW Credit, the captive lending company of VW Group of America. Will lead an internal team of UX and Service designers at VCI to work hand in hand with our broader global family of brands (Audi, Volkswagen, Ducati) and agency partners to ensure our digital experiences are consistent, simple, modern and integrate flawl...

Accounting Specialist

Volkswagen Group of America - Herndon, VA

Role Summary: We are seeking a dedicated and detail oriented Accounting Specialist to join our growing team. This position ensures proper execution of corporate accounting related functions (transactions, entries, reporting and maintenance) for VW Credit and its subsidiaries. All of this done in accordance with International Financial Reporting Standards (IFRS) and the VW Group Ac...

Compliance Counsel

Volkswagen Group of America - Herndon, VA

Role Summary: The Compliance Counsel role is a regulatory/legal risk prevention position. This position will serve as primary counsel for the Regulatory Compliance team, providing counsel and direction regarding the impact, relevance, and application of legislation and case law to VCI's business model and practices. The Compliance Counsel is responsible for identifying regulatory complia...