Aultman Health Foundation Job - 36008749 | CareerArc
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Company: Aultman Health Foundation
Location: Massillon, OH
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech



The Certified Medical Assistant provides clinical/clerical support in a team setting under the direction of the Lead and Practice Administrator


Perform assigned Clinical Job Duties:

  • Adhere to infection control policy/procedures
  • Obtain vital signs (height, weight, blood pressure, etc.) and an accurate list of the patient's medications as well as other pertinent information needed for the physician to assess the patient while rooming patients
  • Assist physician with patient exams and procedures
  • Perform phlebotomy according to policy
  • Administer injections under direction of physician
  • Collect and label specimens correctly according to policy
  • Prioritize daily tasks
  • Perform EKG's according to policy
  • Perform quality controls daily as applicable
  • Send refill requests for prescriptions to the physician according to policy and protocol
  • Phone triage/messages with physicians and patients
  • Document clearly and concisely in patient's Electronic Health Record (EHR) for all interactions
  • Reinforce/facilitate patient education per nursing/physician direction
  • Notify appropriate personnel immediately of abnormal test results
  • Complete annual required competency and education
  • Check physician schedules frequently for changes and communicate these to the physician
  • Actively engage in teamwork
  • Support the mission of MCHC
  • Effectively use Tools and Tones for Positive Communication

May be required to Check In – Completes registration process according to established office policies and procedures:

  • Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly
  • Registers patients in the practice management system; acknowledges patient in EMR
  • Verifies and updates patient complete demographic information
  • Collects identification and insurance cards and must scan them into the electronic record,
  • Verifies Insurance coverage and makes necessary updates, use of the appropriate system
  • Prints encounter form (super bill, fee slip), labels as needed, enters patient information on white board
  • Obtain forms as needed.
  • Understand the use of ABNs and obtain signatures when needed for non-covered services
  • Has patient complete sliding fee application as needed, sign financial agreement, receipt of privacy policy, benefits assignment, etc. May refer patient to a payment plan if needed
  • Answer phone calls, take messages and make appointments
  • Pulls Prescriptions being picked up, copies ID and gets signature
  • Manages waiting room, responsible to ensure that all patients are moved through continuum of clinical visit
  • Directs visitors (drug reps, salespersons, etc.) appropriately

May be required to Check out

  • Reviews services received by patients at check out, verifying services received on encounter form
  • Reviews orders written by providers and determines where test and procedures may be performed based on patient's insurance
  • Schedules the test or procedure, may include phone calls and/or scheduling in multiple systems
  • Provides the patient with information about preparation for the test or procedure
  • Departs patient from EMR and white board
  • Tells patient if any additional monies are owed if co-pay was collected at check-in
  • Takes monies owed, posts monies and produces a receipt for the patient
  • May refer patient to a payment plan if needed


  • Answer incoming calls and directs patients to appropriate area for assistance
  • Schedules incoming patients
  • Reschedule patients when necessary
  • Sort and stamp incoming mail, labs and faxes
  • Mail departmental welcome packets and appointment notifications
  • Reschedule bumped appointments
  • Cancel and reschedule appointments when schedules change


  • Track No-Shows and send out letters
  • Work  EMR queues
  • Perform other duties as assigned

Job Requirements

  • High school diploma, GED
  • Satisfactory completion of formal Medical Assistant training from an accredited program; Certification/Registration required
  • Must have current BLS and /or AHA health care training
  • Demonstrates ability to understand and utilize computer systems (Allscripts, Microsoft and insurance verification programs)
  • Demonstrate positive interpersonal skills
  • Function independently with flexibility and the ability to work with all levels of personnel
  • Demonstrate professional conduct in the clinical setting
  • Adhere to policies and procedures
  • Fulfill position Responsibilities and Expectations as outlined
  • Maintain HIPAA at all times to secure highly confidential patient data and/or situations
  • Exhibit flexibility and willingness to work any schedule as directed
  • Registering/scheduling  patient appointments
  • Verifying insurances
  • Familiarity with computer systems
  • Strong Interpersonal Skills
  • Adjust easily to changes in schedules and clinical staff
  • Function independently, have flexibility to work with all levels of personnel; clinical, professional and clerical
  • Flexibility of moving throughout front office to cover for vacations and/or call offs to meet the needs of any clinic on any day
  • Professional conduct in a clinical office setting
  • Other duties as assigned

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status. 


  • 8:00am – 5:00pm M-F with late night assignment. Shifts are subject to change based on office needs.  Occasional weekends and off –shifts
  • Subject to frequent interruptions and changes in priority of duties throughout the day.
  • Sitting/standing/moving about during working hours
  • Coordinate Lunch periods/ breaks with other staff for adequate office coverage at all times 

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