The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we provide in tandem with our software. Since we are the world's preeminent experience company, customers expect us to offer an insanely great experience whenever they interact with Qualtrics. As we strive to hit an ever higher bar, we are looking for operational leaders who can spearhead innovative initiatives to rethink our services experience.
As an operations program manager in our services department, you will be empowered to enact massive change in our consulting, customer success, and support businesses. You will lead efforts to improve our tools and processes across our service lines as well as any interactions between our service lines and other departments of Qualtrics like engineering, sales, finance, and product.
Candidates for this role should 1) have experience working in consulting, customer success, or tech product support and understand the fundamentals of operating a services business, 2) be hypothesis-driven and analytically minded, and 3) be able to execute massive change in an organization.
We believe strongly in service design and our operations program managers have an outward-in mindset mirroring our company's core tenant of being customer obsessed.
Candidates should have experience at a top-tier consultancy or at a tech company in a program management role. Ideal candidates will have experience doing both.
- BA / BS degree (top tier MBA preferred)
- 5-7 years of work experience at a top-tier consulting firm or in a professional services or program management role at a tech company
- Analytical & problem-solving abilities
- Experience managing priorities and timelines without significant oversight
- Ability to present in front of large groups and executives clearly and concisely
- Experience in service design is preferred
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