Qualtrics Job - 42250913 | CareerArc
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Company: Qualtrics
Location: Kraków, Lesser Poland Voivodeship, Poland
Career Level: Hourly
Industries: Technology, Software, IT, Electronics


The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

Qualtrics is growing exponentially and that growth means constantly finding and eradicating threats to our systems. We must continuously evaluate how we secure systems, identify potential threats, and implement alerts and tooling necessary that will help us maintain a strong security posture at scale. We are looking for an experienced engineer to join our security operations center / incident response team who can work with others across the organization, react to alerts, hunt for threats, respond to incidents, and create and implement technical solutions that improve our ability to identify, stop, and eliminate potential threats.

Expectations for Success

  • You are currently enrolled in a Computer Science, Information Technology, or similar undergraduate or graduate program with an interest and/or focus on security and have up to 2 years left in your undergraduate, or plan to do a Masters degree following completion of your undergraduate degree.
  • You are able to work 20-30 hours/week each semester.
  • You want to lean in and help the organization be secure without slowing people down. Stopping the threat actors is what it's all about for you.
  • You are as comfortable on the command line as you are in a GUI, if not more so.
  • Optimizing existing tools or building new ones to help secure our infrastructure makes every day exciting for you.
  • Your natural curiosity of discovering the unknown drives your success.

A Day in the Life

  • Operate as Level 1/2 Security Operations Center engineer during regular shifts, as a part of a 24/7 security incident watch team in a multi-timezone follow-the-sun rotation.
  • Monitor and analyze Security Information and Event Management (SIEM) events, Intrusion Detection Systems (IDS), network traffic, Web Application Firewall (WAF) events, and logs to identify and respond to security issues
  • Prioritize and differentiate between potential intrusion attempts and false alarms
  • Create and track security investigations to resolution, and escalate where needed.
  • Build alerts, automation, tools, and integrations to automate processes and improve our incident response
  • Detect, investigate, and analyze potential threats identified by our Security Operations Center. This includes building tools, automations, and enhancements as needed to iteratively improve our capabilities.
  • Some technologies we used to accomplish our goals - Python, Linux, Docker, Puppet/Hiera, AWS, and Bash. We use metrics and log search systems heavily for visibility and alerting, and constantly automate the boring stuff with Python.

What differentiates us from other companies

  • In Qualtrics SOC, all team members know how to code - we don't have pure "Security Analyst" positions. We believe that through automation we can detect and respond to threats better than typical SOCs.
  • Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
  • We take pride in our offices' design aiming at cultivating creativity from our rooftop views to an open and collaborative workspace.
  • On top of our standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
  • We believe that your contributions drive Qualtrics success - you will be able to influence teams' priorities.

Currently accepting applications and creating a talent pool, however, this role is not anticipated to be offered and started until Q2 2023 or later

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