Join SAIC's Information Technology (IT) Support Services Team in the Network Operations and Security Center (NOSC) of the US Air Forces Central Command (USAFCENT) Communications Directorate (A6). This opportunity places you at the tip of the spear for Engineering, Operations and Maintenance, Cyber Security, and Defensive Cyber Operations supporting the warfighter in the Southwest Asia area.
USAFCENT is the air component of United States Central Command (USCENTCOM), a regional unified command. USAFCENT, in concert with its coalition, joint and interagency partners, delivers decisive air and space power on behalf of USCENTCOM for the security and stability of the Southwest Asia (SWA) region. The USAFCENT NOSC delivers cyberspace command and control (C2) superiority to the warfighter by engineering, implementing, securing, managing, operating and maintaining USAFCENT's Non-Classified Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router (SIPRNet), USCENTCOM Partner Networks (CPN-X), and associated C2 networks, systems and services.
The USAFCENT NOSC executes the full-spectrum of IT services management and operations for USAFCENT networks 24 hour-a-day, 7 day-a-week (24/7); and is tasked by USCENTCOM to provide information assurance (IA) boundary intrusion detection and intrusion prevention for USCENTCOM components. Comprised of NOSC operations, operations support, cybersecurity, network engineering, and command support functions, the USAFCENT NOSC plans, engineers, installs, integrates, operates and maintains, protects and manages enterprise-wide network and systems architecture, infrastructure and services; and provides enterprise-level oversight to its subordinate and supported communications support activities.
Candidates will be working at Shaw AFB, SC and/or Lackland AFB, TX. Frequent temporary duty (TDY) and/or deployment travel to OCONUS locations in the USCENTCOM AOR is required to support sustainment, site surveys, installations, upgrades, integration, testing, troubleshooting and other mission-related requirements.
The candidate for this position provides solutions to a variety of technical problems of moderate scope and complexity where analysis of situations or data requires a review of the variety of factors through frequent use and application of technical standards, principles, theories, concepts and techniques, and directs established guidelines, procedures and policies.
Unified Collaboration Architecture & Design Engineering:
Ensures the efforts of the deployment project managers, infrastructure management and systems management and engineering teams
Directs and manages efforts of telecom technicians, workloads
Stays apprised of all inter and intra organizational projects and issues in EUE
Ensures internal processes and procedures are documented and updated
Ensures that all OLA's for all relevant processes are created and maintained
Develops and conducts employee performance reviews and monitors progress towards objectives quarterly and provides updates and revisions as required
- Responsible for telephone port allocations
Provides interface to Customer on high level issues or requests
Oversees day to day resolution of system problems and root cause analysis
Ensures documentation of entire Telecom Network and infrastructure
Ensures the Change Management Process is being followed
Collaborates with LAN/WAN organizations on current and future network configurations
Provides management and serves as an escalation point for the deployment and infrastructure staffs
Provides guidance to staff and monitors performance
Provides monthly reporting on open project, outstanding issues and staff performance
- Works special projects as assigned by manager
Ensures that Telecom Equipment Tracking system is updated with all relevant changes as modifications are completed
Builds efficient relationships with interface organizations (i.e., CREF, Site Support, ITO)
Ensures that the staff meets the established SLAs
- Monitors ticketing queues
Ensures system backups and preventative maintenance occur on a scheduled basis
Ensures maintenance vendors are performing to the contract
Oversees troubleshooting and resolution ensuring escalation in a timely fashion
Provides and keeps current detailed documentation of processes.
Specific duties for this position include, but are not limited to:
Engineer, design and implement Unified Communications/Collaboration voice network, systems and services (e.g., Cisco Unified Communications Call Manager, Cisco Unity, Cisco Unity Connection & Unity Express, Dial Plans, Calling Search Spaces and Partitions, Call Admission Control).
Identify and troubleshoot VoIP QoS issues, and recommend and implement mitigation strategies.
Troubleshoot escalated issues to identify and repair complex network issues for WAN, LAN, Voice.
Comprise Implementation knowledge of QoS and [CAC], troubleshooting complex network regarding call routing and gateways.
Analyze a myriad of networking metrics and recognize sub-par network performance.
Develop reports and trend analysis documentation on bandwidth and network security incidents.
Possess strong interpersonal skills and sufficient mastery of the IT profession to act as an on-shift training representative for both contractors and government personnel to include Cisco Switches and Routers, and hardware troubleshooting disciplines; who has a solid working knowledge of basic LAN technologies and OS used on deployed networks.
Bachelors and two (2) years or more experience; Masters and 0 years related experience. In lieu of a degree, four (4) years of additional experience is required. In addition to the following certifications and skills are required: Security + CE or CCNA-Sec, VCA, MCP – Server, CCNP or higher, Firewall, and ITIL Foundation.
ITIL 4 Foundation certification or any ITIL v3 Intermediate certification. Any equivalent IAT-II certification, if not the certification listed above.
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