University of California Job - 29218385 | CareerArc
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Company: University of California
Location: Santa Cruz, CA
Career Level: Entry Level
Industries: Government, Nonprofit, Education



Delay Notice:  Due to the current health crisis, candidate selection or hiring steps may be delayed.

UCSC Statement

UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

Initial Review Date (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit. 

Initial Review Date (IRD):  06-02-2021

Application materials continue to be accepted after this date and until the position is filled. 

Dept Marketing Statement

The Division of Global Engagement (GE) advances the University's teaching, research and service mission by working collaboratively throughout the institution to promote global engagement and advance campus wide internationalization by facilitating international mobility for students and faculty.  GE serves as the primary unit responsible for improving the international student experience and engagement on campus, promoting faculty engagement in international initiatives, and developing strategic partnerships abroad.  GE interacts with campus leadership on strategic planning and initiatives to elevate the reputation of UCSC globally.  GE units include Global Learning, International Student and Scholar Services (ISSS), Global Programming and Global Initiatives.  

International Student Services is a dynamic team of professionals committed to supporting an international population of over 1700 students and scholars from more than 50 countries, and approximately 650 students who participate in international and domestic Global Learning programs.  The Division of Global Engagement facilitates international exchange through its services and programs and serves as the primary administrative, programming and advising unit for the UCSC international community.  

Position Summary

Reporting to the Assistant Director of International Student Services, the SEVIS/ Applications Coordinator supports the software applications utilized by the Division to enhance services to the populations we serve. The incumbent plays a lead role in Student and Exchange Visitors Information System (SEVIS) registration for institutional compliance, interfacing with the SEVIS database as it pertains to F-1 students and J-1 students and scholars at the University.  This position will acquire technological expertise to troubleshoot administrative and user concerns in the iGlobal (Sunapsis) and the Slugs Abroad (Horizons) software applications, collaborating closely when needed with the Systems Analyst to resolve issues and recommend efficiencies in workflow and processes to enhance the utilization of our software applications.  The SEVIS/ Applications Coordinator monitors the records of all F and J (students and scholars) visa holders and assists with the document production process for new international students.  The SEVIS / Applications Coordinator will assist in maintaining university compliance with Department of Homeland Security (DHS) and United States Citizenship and Immigration Services (USCIS) regulations by keeping abreast of current immigration regulatory requirements.

Responsibilities in addition to the above will include working with the Global Learning team, formerly referred to as Study Abroad, to assist users and administrators with the Slugs Abroad (Horizons) software application. This includes assisting users with application and access, electronic forms and checklists customization, and developing and pulling of routine reports. 

Pay, Benefits, & Work Schedule

Salary Information: $50,600 - $56,000 / Annually.  Salary commensurate with skills, qualifications and experience. 

No. of Positions: 1

Benefits Level Eligibility: Full

Schedule Information: 
100% weekly
40 hours weekly
Day Shift
Employee Classification: Career Appointment 

Job End Date: None 

Work Location: UC Santa Cruz Main Campus  

Union Representation: None 

Job Code Classification: 007397 (PROJECT POLICY ANL 2)

Job Duties


Assists in the overall compliance with Department of Homeland Security (DHS) and United States Citizenship and Immigration Services (USCIS) regulations.  Utilizes SEVIS as it pertains to F-1 Students and J-1 Students and Scholars, by updating records and ensuring data accuracy (i.e. shorten programs, terminate records, edit records), to facilitate successful SEVIS batch execution.   Ensures consistency in  various university, government and external record databases (i.e Sunapsis, Horizons, AISPeoplesoft).


Assists advisors and students with administrative and user accounts in both Sunapsis and Horizons software applications; monitors and troubleshoots alerts, creates templates and forms;  monitors contact information changes, program changes, extensions, and enrollment requirements.  Collaborates with advisors to resolve issues that arise, and elevates to the Systems Analyst when needed.  

Provides recommendations to improve efficiency and streamline workflow; provides training as needed; creates user manuals for Sunapsis/Horizons software applications. 


Oversees I-20 document production for initial and transfer students by working with Systems Analyst to create pre-arrival checklists for I-20 issuance, monitor seasonal document production progress, troubleshoot student user issues including access to portal, upload errors, etc, and escalate to systems analyst when necessary.  As needed, may assist in preparation and issuance of new immigration documents. 


Produces analytical data reports and visualizations as relate to unit or divisional needs, and customizes for different audiences.


Uses subject matter knowledge, collects and prepares information for use in discussions, meetings of internal and external constituents. Remains competent and current through professional reading, developing professional contacts with colleagues, attending professional development courses.  


Other duties as assigned.

Required Qualifications
  • Bachelor's degree in related area and / or equivalent experience / training.
  • Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance.
  • Skills and experience in facilitating and troubleshooting and resolving issues in software applications (i.e. Sunapsis, Horizons ).
  • Demonstrated creative use of technology to solve business problems.
  • Proficient in communication and interpersonal skills to communicate effectively, both verbally and in writing.
  • Proficient in ability to use discretion and maintain all confidentiality.
  • Demonstrates ability to analyze, research and synthesize large amounts of data with strong attention to detail.
  • Experience working with SEVIS and SEVIS Reporting as it pertains to F-1 and J-1 immigration status. 

Preferred Qualifications
  • Master's degree in related area and / or equivalent experience / training.
  • Demonstrates ability to use sound judgment in responding to issues and concerns.
  • Proficient in ability to multi-task with demanding timeframes.
  • Working knowledge of applicable policy analysis techniques.
  • Prior experience working in international education.
  • Working knowledge of Sunapsis or similar software application.
  • Working knowledge of Horizons or similar software application.
  • Working knowledge of AISPeopleSoft or similar software application.
  • Multicultural competencies; ability to work with diverse populations.

Special Conditions
  • Must be a U.S. Citizen or Permanent Resident to hold a DSO (Designated School Official) title in order to work in SEVIS.
  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Ability to work occasional nights and weekends.

Safety Statement

All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.  

How to Apply

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process. 



The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees. 

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