At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Under the direction of Security Services Administration, the Workplace Violence Prevention Investigator will be responsible for the day to day management of WPV related incident reports, including but not limited to, unit based follow-up and reporting requirements to the state for incidents of WPV.
Assists in the completion of unit-based risk assessments in both the inpatient and outpatient setting as well as assisting unit leadership in the development of their unit-based workplace violence prevention plan. Responsible for data collection related to WPV incidents, analysis of data to determine trends and mitigate the likelihood of future incidents and reporting of that data to various workgroups and committees.
Responsible for assisting with the oversight of the WVP program throughout UCSF Medical Center; providing core project and operational management for the various regulatory requirements in Cal-OSHA's WVP program standard for healthcare facilities.
Responsibilities also include project administration associated with planning, development, implementation, evaluation and responsiveness of WVP strategies, regular rounding and availability to patient care areas to provide training, incident follow-up and assessment services, assisting in analysis of workplace violence incidents and providing recommendations and additional training, coordinating enhancements in interdisciplinary communication regarding workplace violence prevention, if necessary; collecting and compiling data on employee injuries related to workplace violence; tracking advances in WVP programs and making recommendations for UCSF Medical Center.
Supports the WVP Committee, assists the program manager with outside consulting services that are providing WVP assessments and training. May be required to present information to various groups, including but not limited to, senior leadership, patient care unit staff, and ambulatory clinic staff. Works collaboratively with various stakeholders such as the Department of Nursing, Safety and Security Services, Risk Management, Facilities, Emergency Management and other related departments.
- Three years experience in environmental health & services (EH&S) programs/fields and related laws, standards and regulations, healthcare administration, safety, public health, public administration, or related field
- Bachelor's Degree in related area and / or equivalent experience / training
- Specialized training, certification, and/or experience in diffusing assaultive behavior
- Intermediate proficiency in Microsoft Office suite
- Thorough written, verbal, and interpersonal communication skills, including political acumen and skill to communicate effectively in a diverse environment
- Ability to facilitate both large and small groups for training/education/meetings
- Ability to assess complex issues, strong analytical and problem-solving skills, able to work independently, good organizational skills, computer skills, motivated to seek continued education
- The flexibility to orient and work at all UCSF Health locations
- BSIS Guard card
- BSIS Private Investigator License
- AVADE Instructor Certification
- CPI Instructor Certification
- Basic/Advanced IAHSS Certifications
- Prior experience in the health care field
- Thorough knowledge and skill in applying and interpreting applicable local, state, and federal regulations and related standards and guidelines
- Instructor certification in some form of diffusing assaultive behavior training (e.g., Managing Assaultive Behavior, Crisis Prevention Institute, AVADE, etc.)
- Prior experience and training in investigations of employee related incidents
- Broad knowledge of organization, HR and UC policies and processes
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
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