Valley National Bank Job - 36415211 | CareerArc
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Company: Valley National Bank
Location: Wayne, NJ
Career Level: Associate
Industries: Banking, Insurance, Financial Services


The Zelle Operations Specialist is responsible for executing daily functions for Zelle and other payments related services. These responsibilities include but not limited to daily processing & reconcilement of Zelle transactions, process REG E claims and disputes, resolve escalated operational issues, handle inquiries related to Zelle and other payment services.   Responsibilities include, but are not limited to:

  • Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes.
  • Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries.
  • Utilize the Fiserv & Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc.).
  • Conduct complex research and resolve all requests timely.
  • Resolve inquiries and disputes with the purpose of identifying and reporting potential suspicious activity to CFIS.

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