Wind Creek Hospitality Job - 42035420 | CareerArc
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Company: Wind Creek Hospitality
Location: Bethlehem, PA
Career Level: Hourly
Industries: Hospitality, Travel, Leisure

Description

The primary responsibility of the Attendant - Valet is to represent Wind Creek Bethlehem LLC (“Wind Creek”) to arriving and departing Valet Parking guests while parking and retrieving guest's vehicles at the casino and hotel. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.

 

POSITION RESPONSIBILITIES:

  • Arrive for shift on time and in proper uniform.
  • Park and retrieve vehicles as requested by customers or directed by Dispatch - Valet.
  • Provide doorman/curb services by greeting all arriving hotel guests, assisting with luggage when required, escorting guest to hotel lobby and providing directions.
  • Provide bellman services by escorting guests while delivering luggage to their room, giving guests a property overview and coordinating luggage check out and departing services if requested.
  • Park and retrieve guest vehicles in a safe and efficient manner.
  • Issue accurate receipts to customer when receiving their car to park.
  • Park all valeted cars in the specified Valet parking areas only.
  • Exercise extreme safety and caution while driving a customer's vehicle.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day in a polite, professional and courteous manner.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day in a polite, professional and courteous manner.
  • Be familiar with all company products, services and hours of operations, local attractions, entertainment, and activities and be able to offer directions for guest inquiries accurately.
  • Must be able to operate both automatic and manual transmission vehicles.
  • Adheres to and complies with both departmental and overall property policies and procedures.
  • Properly use equipment, tools or systems to complete assigned tasks and complies with company safety standards.
  • Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position.
  • Complete all paperwork in accordance with PGCB and approved Wind Creek standards.
  • Read and understand Wind Creek's Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Provide superior customer service to all internal and external customers in compliance with Wind Creek's customer service standards.
  • Adhere to and complies with both departmental and overall property policies and procedures.
  • Perform any other related duties as assigned.


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