Jobs At ResultsCX In Pasig, NCR, Philippines | CareerArc

Jobs at ResultsCX in Pasig, NCR, Philippines

72 job openings within 25 miles

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WFM Central Services Specialist

ResultsCX - Pasig, NCR, Philippines

Description The Workforce Management Central Services Specialist provides services in the areas of real time monitoring, call in process, attendance reporting, roster management, password reset processes, WFM tools exception coding, and other WFM process-oriented functions. In this role you will: Track and report WFM metrics such as attendance, AUX u...

Software Reliability Engineer

ResultsCX - Pasig, NCR, Philippines

Description Our Software Reliability Engineer is responsible for troubleshooting and triaging complex issues affecting performance, refactoring existing code and developing new applications to ensure scalability and reliability. In this role you will: Identify process gaps and implement process improvements to increase operational efficiency.

Data Processing Analyst

ResultsCX - Pasig, NCR, Philippines

Description In this role you will: Be responsible in completing the Data Processing in time Escalate issues to concerned team immediately Follow up on the issues with the concerned team We are looking for someone who has: Bachelor's degree in Technology or any 3 year graduation course in Computers Wor...

Sr. NOC Systems Engineer

ResultsCX - Cainta, Calabarzon, Philippines

Description The Sr. NOC Systems Engineer will be supporting a Windows/Linux systems on both virtualized and physical environment comprised of 20+ remote locations throughout North America and Asia, with several thousand of call-center and corporate users. This role will involve managing server infrastructure from deign through implementation and support. Requires experien...

Sr. Software Engineer - Operational Reporting

ResultsCX - Pasig, NCR, Philippines

Description The Sr. Software Engineer will be responsible for converting raw data into meaningful insights through interactive and easy to understand reports. In this role you will: Converting raw data into meaningful insights through interactive and easy-to-understand reports. Designing and developing visual reports, KPI scorecards, and da...

Software Developer

ResultsCX - Pasig, NCR, Philippines

Description The Software Developer is responsible into converting raw data into meanful insights through interactive and easy-to-understand reports. In this role you will: Converting raw data into meaningful insights through interactive and easy-to-understand reports. Designing and developing visual reports, KPI scorecards, and dashboards u...

NOC Systems Engineer

ResultsCX - Cainta, Calabarzon, Philippines

Description Systems Engineer As the Systems Engineer, Office 365 you will be responsible for the configuration, management, troubleshooting and issue resolution for critical business services across the globe. These services include: Email, Active Directory, SSO, SharePoint, File Sharing, Communication and Collaboration. The Office 365 Systems Engineer wi...

Sr. Telecommunication Engineer

ResultsCX - Cainta, Calabarzon, Philippines

Description As Senior Telecom Engineer you will work on multiple ACD supporting 30+ global contact centers for production agents and admin users. You will be part of the Telecommunication Solutions and Design team to work on telecom solution architecture and new implementation. This also involves maintaining and monitoring current system, design and suppo...

Director, Workforce Management

ResultsCX - Pasig, NCR, Philippines

Description Director, WFM The WFM Director provides vision and leadership to the Results organization in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. In this role you will: Directly manages a team of planning and tactical analysts. Create strategic recomme...

Director, Site Operations

ResultsCX - Pasig, NCR, Philippines

Description Our Director, Site Operations will deliver excellent operational performance by managing the site KPI's and creating an environment for the site's success. If you can do this while improving site profitability, this may be the position for you. You will have the opportunity to develop high potential managers within our organization, drive call center success a...

Associate Director, Site Operations

ResultsCX - Pasig, NCR, Philippines

Description The Associate Director, Site Operations manages specific site and responsible for ensuring center excellence, driving performance and manages day-to-day operations of the site. In this role you will: Manage day to day operations and overall performance. Ensure compliance to client and company requirements. Driving results that meet and ex...

Quality Assurance Manager

ResultsCX - Pasig, NCR, Philippines

Description The Quality Assurance Manager ensures that all client goals related to providing monitoring and feedback from transactions, reporting, and management of the Quality Team are met in all of Results' Quality Programs. The incumbent in this position is also responsible for ensuring that assigned Quality Teams from every account/client achieve their weekly goals, p...

Supervisor

ResultsCX - Cainta, Calabarzon, Philippines

Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect grea...

Supervisor

ResultsCX - Cainta, Calabarzon, Philippines

Description Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be. We expect grea...

Local Resource Planner

ResultsCX - Pasig, NCR, Philippines

Description The Local Resource Planner directly monitors a group of call center agents and is charged with the day to day operations and work-flow monitoring of each of ResultsCX queues. The LRP will analyze performance metrics to construct and drive performance In this role you will: Assess severity of unforeseen disaster(s) and communicate impact t...